SeatingmindReviews of seatingmind.com

It took forever to get my chair. I placed my order then there was no communication from them about it. Customer service refused to refund my money and tersely insisted the chair would go out the next day when I did hear from them- for over a month. The chair broke immediately and keeps breaking.

After numerous issues regarding lack of response, etc I’ve asked them to cancel my order to which the rep Ariana replied would be done. I’ve followed up a number of times regarding my refund and no reply. Jacob who allegedly is the owner never responded either. Well... I’m not paying. This company is a total fraud and I’ll be filing a police report. They will be shut down. UPDATE - after posting this review I received a note from Fay stating they were making sure my product didn’t already ship via Fedex before agreeing to cancel. It did not ship so where is my refund? It was never even processed with Fedex. I have sent at least 10 more emails and tried calling and can’t get a response. What is going on? How are these people even in business?

BUYER BEWARE Sadly, my experience is not much different than most of the reviews you’ll read. I ordered a brown mesh back Steelcase Think chair and paid extra for the lumbar support. I received a plain black chair with no lumbar support. I promptly photographed the very obviously black chair and sent the photos along with a description of my issue to customer service only to receive an email at 2:00AM telling me that I was wrong and that what I’ve known as the color black my entire life is actually brown. They did say that they will send me the lumbar support but based on other reviews, I’m not going to hold my breath. Reached back out by phone and email multiple times asking for a partial refund and have heard nothing. If I don’t get a response and the lumbar support I paid extra for, I will dispute this transaction.

I am very very unhappy with my buying experience. First and most importantly, the chair I ordered was way cheaper than any prices around which was a red flag to begin with and it's because the chair was clearly used previously but there is no indication of that in the description. The box was completely mangled upon delivery and there was no instructions on how to assemble the chair. Second, my order took forever to process and when I would contact customer support they would not answer my questions and kept it very generic (clearly automated or just not attentive). Third, you are not able to write a review on the site which I'm sure was done purposefully to deflect their poor service. Would not recommend to anyone.

Do not under any circumstances buy anything from seatingmind. These guys are total crooks. Their stuff is not “like new”, it is old, dirty and worn. I bought the aeron from them. And to top it off, they hide the 20% restocking fee- nowhere is it in the purchase path. And they’ll just ask for more time to get to your email. But they actually have no plans to make you while. How to handle them: dispute the credit card transaction and get all your money back.

Seatingmind - Please give me an update on my order ASAP. I'm getting really concerned this is a scam. My order was placed on April 29th and NO UPDATE. Tracking number is still label created and I keep getting CS responses via e-mail of nonsense (no answer to my question of an exact date it's shipping). Please contact me (Order #23745) or I'll be disputing this charge that this company is a fraud. I'm giving one more chance for you to reply to this before I do the dispute. This is ridiculous. I am VERY concerned after reading these reviews that IF I even receive the chair it will not be in the Certified NEW condition with the upgrades purchased. Please reply ASAP. I've sent numerous emails.

Total scam artists. Ordered a Knoll Regeneration which was supposed to be in new condition. I also opted for upgraded (rollerblade) type wheels since it would be in an office with wood floors. When I received the chair, not only were the wheels not upgraded, but there were several areas of damage. I documented the issues very well with pictures. After about a week of not hearing back, I gave them a call and left a message (only option). I allowed them some extra time to respond and make it right due to the pandemic. After nearly 2 months, they continue to ignore my request for a return authorization and full refund. The few times someone responded was via email and they kept asking me for pictures. I told them multiple times that I’ve sent them the pictures and details of the damage. I never heard back and now they won’t even reply to my emails. AVOID this vendor! I would find it incredibly ironic if they reply to this review. A dispute has been filed with my bank and this chair is going to the dumpster once I get reimbursed. Worst “business” I’ve dealt with in a long time. **UPDATE** 5/27/2020 As I suspected, a seatingmind rep was quick to reply to this review rather than replying to ANY of the numerous emails I sent or the phone messages I left. I also received an email from a rep with an offer to keep the chair "as is" and they would issue a refund of $150 for "consideration." This is absurd. The chair arrived with visible stains (almost like a white, faded sweat ring on the seat cushion), rusted (yes, rusted) parts on the underside, broken adjustment levers that render the chair inoperable, several scratches, and what looked to be dog or maybe cat hair on the fabric. Also, they didn't upgrade the wheels, as I foolishly opted for as an additional option. The total was approximately $450, so essentially their offer of "consideration" to meet their goal of satisfying the customer was to sell a broken, dirty, and visibly worn chair with inoperable features for $300. I firmly rejected their offer and told them I want a full refund. At this point, if they want the chair back, they need to coordinate shipping/pick-up. I will gladly leave it on the curb for collection. My bank received an update with copies of all correspondence and my transaction dispute is pending. It's absolutely pitiful that they keep replying with excuses related to the pandemic. Do you think you're the only ones affected by this? Newsflash...every single customer you have right now is affected by the pandemic. You took our money, gave us a terrible product, and now give us the run around when we ask for a return. Potential customers--do not waste your time, money, or energy with this vendor. Find someone else. **UPDATE** 6/9/2020 Still no response or resolution from this company.

I ordered a chair on May 8th. Within a few days, it had an estimated delivery of May 19th through the website AND through FedEx. Then, on May 19th, the estimated delivery suddenly went back to "processing" and there have been no updates since. I have called and emailed customer service and got no response. Seeing as they seem to reply here sooner than to their own customer service contact methods, hopefully I will receive a response. Otherwise, I will be reporting this as a scam to my bank. Edited to respond: It's pathetic that I did not get an update through the actual customer service contact methods and only through this site. I will never be using seatingmind again.