SeatingmindReviews of seatingmind.com

Ordered my chair on 4/13. Has been well past the normal processing time that they state. I sent an email Sunday to ask the status. I was told I'd hear within 24-48 hours. Nothing as of today. I called customer service phone number and was instructed to leave a message and someone will get back to me as well as suggesting I send an email for faster response. I can't wait any longer as I'm in need of a chair with appropriate support for my back. I want to cancel this order ASAP as my Amex has been charged the full amount already. Will just call Amex and have the charge reversed and have them deal with this company rather than be patient any longer based on all of this awful feedback. Thanks all for posting here. Wish I looked before I ordered. ** UPDATE ** Got an email the day after I first posted. Said my chair was now in the warehouse and would take 6-10 more business days before shipping. I asked to cancel order or would be getting Amex involved. Again was asked not to get Amex involved and told the order would be cancelled. I was then informed via email that the credit would hit my account within 4-5 business days. It's been 10 days now. So I now have Amex disputing the charge.

Adding myself to the list of folk still waiting for their order to ship and having very little communication. Given other reviews on this site I'm not very confident in receiving my order or a refund without a fight. recording this experience here so that others can be aware. Payment is taken before they deliver "order status automatically gets changed to shipped and a Fedex tracking number is created. This does not mean your order has shipped. " This is the part were I should have stopped to think, since its a bit unusual. I Hope Seatingmind is able to clarify why they take payment in this way and leave customers waiting for shipments that may not arrive? Adding to this review: Seems Seatingmind are paying attention to these reviews , for the record I have still not received any direct communication just a reply to this review. I have sent in a request to cancel my order and request a full refund. I will continue with updates if they choose to actually communicate directly with me. Also recommend people reading this to check BBB.org currently they have 27 complaints . In addition the reply here; indicates I knowingly purchased a reconditioned chair , for the record this is the description : 1 × Herman Miller Aeron Chair Fully Featured Size B Gray Frame Black Mesh . No mention that it is refurbished, it was advertised as a sale item I was expecting a new chair not a reconditioned one.

The chair I received was not what I ordered. Also, it was delivered covered in dirt. When I returned the chair, they kept $100 of my money as a "re-stocking" fee. They said that I "changed my mind" about the chair vs. acknowledging that they sent me the wrong, used chair. Beware: they advertise "free returns" to make you feel comfortable to buy, but when they send you the wrong item, you'll be blamed. After being blamed, they'll keep a huge chunk of your money!

I used this company on advice of a friend who had a good experience. My experience was mediocre - I would not recommend. The chair I received turns out to be the old style Aeron (which is called the "Classic" on the Herman Miller site), which was not advertised. It means my chair is pre-2016, which is not what I wanted (the controls and the posturefit mechanism are totally different). Unlike my friend's, my chair is heavily used and I needed to take apart and tighten various bolts to stop rattles and other issues. I ordered the soft casters and they come separately in a box. It also has a strong odor which I cannot seem to clean off, but it has only been a couple of days. Given the other reviews on here, I am reluctant to send it back for a second shot at a different product. My Aeron was delivered on Friday May 29. It was ordered on May 8. I had two customer service interactions in between which were within the company's stated norms, but not particularly helpful. The packaging was poor and damaged, and I was worried about damage to the chair after my wife saw the delivery guy literally pitch the box into my walkway, but it did survive. As others have mentioned, no instructions or manuals were included. EDIT: in response to the question below, the relevance of the delivery driver behavior is that SeatingMind's packaging is not designed to withstand such behavior, which shouldn't be, but *is* normal. The chair arrived in a thin, broken cardboard box, with a single sheet of bubble wrap covering the upper seat cushion. I'm amazed that it survived. EDIT2: After ten days of trying various methods and chemicals, I still could not get the stench out, so I returned the chair. I was issued a fedex pickup tag via email, I repacked the chair in its original packaging, and it's now on its way back to NJ. Let's see what happens next. Who knew that an Aeron could retain odor like that. EDIT3: It has been twelve days since SeatingMind received my chair, and I still have not had a refund. It was fourteen days since I last heard from customer service after multiple emails and one web-form submission. I have had multiple odd emails suggesting my order is being processed and that I should "hold tight" for shipment, even though I did not want a replacement. I have turned this over to dispute resolution with my credit card company. This experience has been poor, and is shocking customer service from a modern e-commerce company.

Since the begining of April 2020, trying to return a chair and get my money back: "I ordered a new chair included in the below email. After several complaints that I did for not arriving on time, I received an used and defective one. I contacted you through the Walmart Market place several times but never receive an answer. After that I began the return using the same marketplace (see attached file). Today I tried to return the chair (in the same box I received it) to a Walmart store but they informed me that they were no allow to receive it (from third party) and that I had to write to this email Please inform me where I have to return the chair and get my payment back as soon as possible."

*06/02/2020 update to initial 1 star review: After posting and reaching out via email to cancel, I was contacted and an apology was offered. In addition, the company ensured that my chair was shipped out immediately. I'm pleasantly surprised and happy with the response so far. I will come back and update my review once I receive it. I can accept and understand the circumstances for the delay, I'm just glad to have finally received some communication about it. I'm cautiously optimistic but I will be fair in my updated review should the chair arrive with no further problems. 05/31/20 Like others, I ordered and paid in full April 24th. I sent an inquiry and received an apology within 24 hours but that they were swamped with orders due to covid-19 and were delayed by 1 week to the normal processing time of 14 business days. It has been 3 weeks since that response and there has been zero communication. Status still says "label created" but has not left the warehouse or shipped. Completely unacceptable regardless of Covid. I have requested to cancel for a full refund and will update my review once I hear back. I suspect this was a scam.

I got my herman miller chair a week ago. My chair was very damaged. I have been trying to reach out to their customer service ever since through phone and email and had no luck. I am now worried about never being able to return it. I should have researched them well.

I placed an order for a Herman Miller Aeron chair back on 4/20/20 and have still not received the order. In fact, the item still has not even shipped. I sent a message regarding the order status on 5/7/20 and Seatingmind admittedly responded very quickly (within 30 mins) saying that the order was still in the warehouse and would be shipping within 6-14 days of 5/7, but it's been over 3 weeks of radio silence. This week, I had requested a status update on the order to no reply. Yesterday morning, I requested that the order be canceled and fully refunded immediately, but it seems like the 30 minute response was a one time occurrence. I just sent another email requesting the cancellation/refund, so we'll see where that goes, but after 5.5 weeks it just seems like wishful thinking.