SeatingmindReviews of seatingmind.com

Radio silence after having ordered a $444 Herman Miller over a month and a half ago! Tried emailing and calling and no answer. The site said it would take 10-14 days to process so I gave them the benefit of the doubt. I waited the time and then a couple more weeks and it was always stuck in "processing". At this point all I want is a refund. Judging from other reviews on the site, I'm not the only one having this problem. Update: I did receive a refund and my order was cancelled. It seems they were honestly overwhelmed given the COVID situation. Still not great communication, but at least not done in bad faith.

I submitted an order for a Herman Miller Aeron chair on Seating mind. Order #46507 if the company wants to check on May 22nd. More than 2 weeks later, I haven't heard anything from them, complete radio silence. I sent a few messages to their support staff that they say will respond in 2-3 days. Nothing. Don't order from seating mind unless you want your money gone.

+1 to everyone's experience. placed my order, stayed in processing for a month, no updates, exceeded the amount of additional COVID time they asked me to wait. bla bla bla. ive requested a refund. no surprises here, but it still hasn't shown up in the amount of time they said it would. i have no additional knowledge than any other random customer, but here's what I think happened: - this is/was a legitimate business, albeit one that was not ready for any of the adversity COVID threw their way. - COVID really screwed with their fragile business, operations, and supply chain models. i don't know the details, but there's a thousand and one places for it to fail. - COVID depleted their supply chain. everything they had in stock. and how way they acquired new furniture/chairs. physically dirty/dusty items showing up is probably due to them completely emptying their inventory - did they know these things? yes, most definitely. do they suck for not being more honest about their plight? yes, e.g. "wait additional week due to COVID" total horse poop. would we have been more understanding with more transparency vs the run around/likely lies? yep! - all said it remains to be seen if they will recover post-COVID. it seems like they're on their last legs, with a completely tarnished brand. they may pop back up in a few months under a different name/website, IF they're able to get more inventory.

This company is a scam. I placed my order May 7. I was told there would be a delay due to covid and it wouldn't ship for 7-10 business days but they had it in the warehouse. I began contacting them after 10 bus. days and was initially given excuses, and finally told it would ship no later than Friday May 5th. I have emailed 3-4 times since then and they are no longer replying to my emails which included a request for a refund.

I ordered what was advertised as a new Herman Miller office chair listed at the discounted rate of $448 with free shipping. This was a gift to a family member living in another state. It took over 3 weeks to reach its destination and when the recipient opened the box, called me immediately to ask if I meant to send her a used chair. She sent photographs showing that all 5 wheels had human hair tangled in the rollers and there were greasy handprints on the front rim of the well worn seat. I contacted the company to register my complaint and they asked for proof of my claim. The photos were sent immediately and I received an email offering compensation of new wheels and a $50 rebate. I declined and SM sent return postage. The chair was returned. After writing to the owner, Jacob, he promised a refund but held out $85.No explanation given and no responses to my later inquiries. All of the negative reviews have proven to be like my own.This appears to be their business model: selling used office furniture but representing it as new. In the end, no chair and they pocketed nearly $100 from this unsuspecting customer.

It’s been almost a month since I placed order 46499. After reading the flood of poor reviews, I am very worried that this company processed my credit card, have my money and don’t seem to care about providing updates. I bought a new Herman Miller chair and joe I wonder if they even sell new chairs. I’ve sent over 10 emails, tried calling 50 times and received a “generic” response. DONT TAKE PEOPLES MONEY BEFORE YOU SHIP YOUR PRODUCT.

I ordered a Blue, fully loaded, Herman Miller Size B on 4/18/2020. Received Black Herman Miller with a faulty main lift on 5/22/2020. I contacted them over the next week with horrible response time only to have them send me a pdf of instructions on how to check if the chair is not working properly. they did not respond to my request for a pdf on how to change the chair color from black to blue. After finally getting the shipping label, I returned the chair on 5/22. Per their request, I contacted them with all the information about the return shipment. They have not responded since 5/22 to my original email with the shipping information or my 3 follow ups. I am writing this on 6/10/2020. I have disputed this charge with my credit card because, according to other reviewers, they will charge me a restocking fee for returning the chair. Mind you that the chair i received was not the one i ordered nor was it in proper working condition. Do not order from this company, they are either fraudulent or are so poorly run and organized that it is impossible to conduct honest business with them.

I would leave 1 star if I could. Seatingmind.com is either run by fools or criminals (or both!). I ordered a Size C Herman Miller chair. I paid extra for size C, I paid extra for the headrest, and I paid extra for the lumbar pad. After 4-5 weeks the package arrived. Size B chair (much smaller than what we ordered and paid extra for), and no headrest or lumbar pillow. I immediately contacted them to begin the return and they tried to convince me to keep the wrong chair for a discount. So laughable! After having to schedule all of the return pick up information with FedEx myself, Several days after the order was returned to them I still have not received my refund. After completing multiple times they finally refunded me 75% of my order. I wrote to them and let them know that it was absolutely ridiculous that they did not refund me my full amount and that they better not try to say it was a restocking fee! They sent me the wrong item and they charged me for things without sending them to me. I truly believe that they sent the wrong item on purpose so that they could keep a “restocking fee”!! This company is so shady and not to be trusted. After I complained and threatened to leave horrible reviews they agreed to give me my full refund back. Guess what? It has been 3 weeks with no reply from this company in any way, shape, or form and I haven’t seen my money. So I guess I paid $112 just for the honor of spending 3 months stressing and arguing with people and wasting hours of my time calling, sending emails, I’m now writing reviews on every platform I can. Trust me! The prices are attractive but it is NOT WORTH IT!!!! I even emailed them about 11 times letting them know I was going to post these reviews and giving them a chance to make it right....