SeatingmindReviews of seatingmind.com

Took more than a month for the chair to arrive and now it's too low for a standard height desk. Did everything i could googling to figure out how to raise it with adjustment screw underneath, doesn't work. Terrible wrist pain from poor ergonomics, i'm so frustrated. Their customer service is non existent. Don't waste your money with this company.

The ordering process was great. The communication on when I could expect the chairs to arrive was not clear and had to reach out to get an update. An update was provided within 24-hours.

i never leave reviews online for anything good or bad, but seeing all the negative reviews for seatingmind compelled me to hop on here and leave them one. refurbished steelcase leap v2. ordered on oct 1, shipped on oct 13, received on oct 20. a lot of the negative reviews i see here are from people who must not have actually read the shipping agreement. or maybe they just struggle with managing their expectations. 7-14 business days is 2-3 weeks people. when a company tells you it may take 2-3 weeks to ship your item, it shouldnt surprise you when thats how long it takes. those negative reviews are just misplaced impatience and should not reflect negatively on seatingmind the company. my experience with seatingmind: placed order, received confirmation right away, received a shipping notification with a tracking number, shipping arrived in a reasonable amount of time, item arrived well packaged in fantastic condition. the chair looks and feels brand new. all the leather and foam seems to have been totally replaced, all the plastic is clean, all the components are oiled and in perfect working order, everything feels and functions exactly as expected. the assembly was super easy (another complaint i see here in negative reviews. did you really think you were gona get a fully assembled office chair in a box...?) there was a grand total of 2 screws in the assembly process, and that was for the headrest which was optional. it was a breeze, having to "assemble" your chair aka put the seat on the base is not a valid complaint. 5 stars from me, would buy again and would recommend seatingmind to anyone. -colorado, USA

I had a Herman Miller chair but when my wife started using it and liked it so much I knew it was time to get another. Online search found Seatingmind and a great selection of reconditioned chairs. The reviews were reassuring of the quality of the chairs. My wife suggested I check Amazon, which I did, and immediately went back to Seatingmind. I made my selection, ordered, and am waiting for FREE delivery. Easy site, good selection, outstanding price, my hopes are high.

I have contacted customer service multiple times via email (the phone number does not patch you through to a representative) stating that I would like to send the chair (that has defective armrests) back for a full refund. So far I have received no response. My cousin bought a chair a few months ago from the same company. He had to return his chair and he has still not received a credit back for the original amount that was charged to his credit card. I am hoping this will not be my experience as well.

Since I have yet to receive the chair this survey is premature. As a senior citizen on a fixed income a purchase like this is not a decision I took lightly. Because of physical issues, I need a chair with good support. I hope this will be the one.

UPDATED 10/21/2020: After waiting for 8 weeks, my order was shipped out immediately following my review on 10/14. I received my chair on Monday 10/19/20 in perfect condition. My only minor complaint was that I almost didn’t find the tool required to screw the top together - it honestly would help to have had it taped to the chair with some instructions instead of flying loose around the box, but luckily I found it and was able to assemble without a problem. I’ve revised my rating from two stars to four stars to reflect the quality of the product and the speed and attentiveness of customer service to get the issue resolved. I had to deduct at least one star due to the actual amount of time it took to receive compared to the time estimated when ordering. I think it would help if they were a little more transparent and honest about the supply delays due to COVID-19. I think people would be more understanding if you were more proactive in communicating the delays rather than waiting for a complaint to react and respond, but that’s just my opinion. Overall I am very happy with the chair and very thankful to finally have it, Thank you!! ORIGINAL REVIEW (10/14/2020): I placed my order on August 21, 2020 after a lot of thought and research. I have never spent this much on ANY piece of furniture before but after 6 months of working from home, I have developed some serious lower back problems and need the best possible ergonomic chair available. This is the same brand of chair I have in my office at work and I know that it did not cause me pain, so I decided to go for it. The website stated that “Most orders are processed within 10-14 business days” and that there may be an extra week needed due to COVID-19. Understandable, I can wait a month if it will solve my back pain. After four weeks, I reached out to customer service to request a status update as my order was still listed as “Processing”. I received a prompt reply the following day from customer service stating that everything was taking longer than expected due to COVID, but if I can wait another 30 days for shipping, it was sure to be ready. They did offer to cancel my order and issue a full refund, but as I do understand the difficulty of the situation with the pandemic and I really need this chair, I said yes, I was willing to wait 30 more days. A week or so later my order status was miraculously changed to ”Shipped”. I got really excited until I went to the tracking only to see that it had not been shipped, just the shipping label had been printed. It has now been 8 weeks and I’m beginning to wonder if I’ve been had. I have reached back out to customer service for an update, but I’m starting to think I’m never going to receive my chair. I’ve seen some other reviews from people who placed orders after mine who have received their chairs, so I’m confused as to why mine is still in pieces. Again, I do understand the difficulty of the situation with the pandemic, however if you are THIS far behind and you know it, you really should not still be taking orders on your website. You need to list items as Sold Out or Out of Stock until you get the supplies you need, and you need to update your website to list 8-12 week delivery times, NOT 3-4 weeks. I will commend customer service for their prompt reply and I do feel for the staff who I’m sure are doing their best with the situation, but I don’t know if my back can wait until this company and/or their suppliers recover from the pandemic delays sometime in 2021-2022 for this chair. If a miracle occurs and I receive my chair within the next week or two and it’s in the good, NEW condition I paid for, then I will revisit and reconsider my rating.

Nope. Don’t buy here. Took a month to receive a broken chair, and now they won’t respond. Super frustrating.