SeatingmindReviews of seatingmind.com

Product was in perfect condition. Assembly was easy, although some may have benefitted from some simple instructions. Shipping was fast. Very happy with everything.

I placed an order and did not receive anything. I've tried calling and sending emails and no one has responded. This company does not appear to be honestly sending products and does not have any method for contacting customer service. Terrible experience with them and would not recommend.

Helpful support, quick responses to my questions

I ordered 3 chairs from seating mind. I assembled two of them, but the third was missing four critical parts. I contact them and they responded with a request for pictures. I sent the requested pictures and after contacting them numberous times over the next 3 weeks, I had still not received my parts. I set up a PayPal dispute and they indicated they would not send me the parts with a dispute pending... apparently they won't send them without one either... still working through getting money back because I let dispute close thinking seating mind would send parts after. I wish I had just purchased at Costco for better price and I could have just returned the chair. Don't endure the frustration I did...

Do not buy from this company! Ordered a refurbished chair that was the furthest thing from being refurbished as well as being broken. I reached out to customer service for a remedy with no response. Three weeks later after filing a dispute with the credit card company they finally responded through some customer contracting firm that handles complaints. Provided all the pictures of the damage including some of the 5 years worth of hair that was wadded up in the wheels which kept them from rolling and did not hear anything back. Next credit card bill the amount was put back on my statement. After further inquiry on my dispute with the credit card, I was informed that Seatingmind told them that they had sent me a return label (which they did not) and had not received the merchandise. After having this thing drag on for several months now, the dispute is now in question and these thieves might be getting off the hook. Don't let it happen to you.

I ordered a chair. I paid for it. I received a receipt. Then I received an email advising of a refund. No explanation. I wrote and asked for an explanation. I did hear back but the explanation was confusing. I asked for clarification and have not received it. I don’t know what “back ordered” means for this company but I’m left to guess it’s meaning.

The website was very easy to maneuver thru and the explanations of each chair was quite helpful. HOWEVER, IT'S TAKING FOREVER TO GET HERE!!! Why does it take so long???

I've seen a lot of negative reviews for this site but thankfully my experience was a very positive one. One thing to keep in mind is that there is a delay in the chair shipping, as there are a lot of people ordering office chairs due to the pandemic and working from home. I ordered my chair at the end of September and just today (October 28) received it in the mail. It came in very good shape just as pictured. My chair came put together, I just had to connect the back of the chair to the seat, which was easy enough. I would order a chair from them again.