SeatingmindReviews of seatingmind.com

Aspa Chair By Seating Mind was affordable and shipped quickly. However, I needed both a 1/4" and a 5/8" drill bit and an M6 1.25 tap to put the thing together. Terrible quality control.

I know that Covid-19 has slowed the world down, but having ordered the chair one week ago today, it has yet to even notify to Fed Ex that it needs to be shipped so to be honest so far I am not happy at all with the experience. I hope it will turn into a better situation as that is a bit long to not even notify the shipping company but of course have my money in safe posession. Makes me wonder if I should of ordered from a different website. Sorry just being honest.

I received my chair about 4 weeks after ordering, which is reasonable, given the pandemic. The product was as expected, clean and mostly assembled - just needed to attach the back to the chair. It did require a "star" bit for a screwdriver, but luckily we had one. They could have been a little more communicative, but in general they were responsive and the product was as advertized. Happy to know that it is 100% refurbished so we're doing our part for the environment!

My order ID is 53421, I have not received my chair yet, where can I find the tracking number? When will be delivered?

Taking 2 weeks to even ship product I ordered!

Website very clear, easy to use. Great prices and options. .

Chair was listed at a good price. It’s been two weeks and it hasn’t shipped. They asked for a review, so... here it is. Edited to add: they asked me for a review, so I supplied one. Even in COVID times its not “unfair” to expect an order to START shipping within two weeks. But even if that’s an unfair opinion, they ASKED for my opinion so I have given it here.

I'm still waiting for my order to arrive. I had chosen the company because I'm also located in NJ and was optimistic things would happen faster. I'm empathetic to the impacts of Covid so I've been tolerant of how long this is taking but I'm in the dark. No expectations have been set on when the chair will actually arrive. More insight and expectation setting would result in a better experience thus far. Hopefully the product exceeds expectations. Update: You're not understanding the feedback. You're missing an opportunity to improve your customer's experience. As I said in my email, after order, it took 8 days before I heard anything about my order. The canned email said the product was being prepared for shipping but didn't at that point set more specific expectations. A week later and no further updates. My point: how about communicating in the first order acknowledgement email the overall steps in the process and when I should expect to progress through your process. Each subsequent email outlines the progress (with expected days in each). Also unless I setup an account at time of order I have no way to self service check your system. For example other companies offer the ability to enter order number and shipping zip code to check an order status. Net: everyone no mater what they purchase prefers to know where things stand. You have a computer system that can help you if you simply make some adjustments to how you communicate. In this case had I know up front the time from order to shipping would be so long I'd have tried to arrange me driving there to get it. Delivery Update: My chair arrived today via UPS. It was packaged inside a cardboard box with bubble wrap softening the pointy corners so the chair wouldn't take the brunt of handling and potentially damage the box. Clean and complete so the quality of the chair meets expectations. If you order from seatingmind I think you'll be satisfied with the quality of the product but be forewarned the time to assemble and package your order may not be clear to you at time of order so caveat emptor and check that it will meet your needs. updated rating to a four