Scout & NimbleReviews of scoutandnimble.com

Awful service. Product shipped 3 months after the fact

I purchased a desk, waited forever to get it, my husband gets the base attached to the desk top and find that the desk in incredibly wobbly. I lay one hand on the desk and it wobbles side to side as if there were no screws attached. The finish of the product is horrendous. I understand I purchased a reclaimed wood piece, but the desk is a splinter hazard and after being put together for 24, the desk has a huge crack down the entire top of the desk... I called in and made a claim. The representative let me know I would get a call on Monday. It’s now going on Thursday with no call.

Costumer Service was fantastic! I was immediately connected with a live person and she was extremely helpful and accommodating. Thank you!

Diana Harris have me exceptional service. We will def be ordering from Sxout & Nimble again!

Scout and Nimble has been incredible to work with! Extremely responsive and so helpful. We will buy from them again!

I ordered six of the Ripley Dining Chairs, and due to issues during shipping and handling, the first time the set arrived, half of the chairs were damaged. Super disappointing, but what was amazing is that Diana Harris, the customer care rep, did an incredible job and did not rest until we had a full set of six. It took about three more rounds of shipping to get the set complete (I think this is just a particularly tricky design to package -- the ones that are here and in good shape are solid quality), but every time I wrote, Diana replied right away and got right on the case of getting our next shipment out. She's amazing... and now our dining room looks fabulous!

I ordered two Jamie Young sculptures. The smaller was damaged. I contacted Customer Service to advise and truthfully, wasn't expecting an immediate response. Within a couple of hours I heard from Diana H., Cust. Care Mgr. She apologized for the damage & frustration and advised what she needed (pics) to provide to Mfr. Literally within one day she contacted the Mfr. and had a replacement shipped out to me! Outstanding customer service experience! You can purchase products from a variety of companies, but superb customer service is in very short supply. Scout & Nimble has my business. Thank you Diana!

I recently ordered two leather chairs with Scout & Nimble. When the chairs originally arrived, they were broken and I was unable to use them. Diana with customer service researched different ways to solve the issue and worked on fixing the problem in a timely matter. She also followed up with shipping to make sure the furniture was not damaged in transit. I just received my brand new, replacement chairs and they are in perfect condition.