Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble Reviews | Read Customer Reviews of scoutandnimble.com

Scout & Nimble reviews

639 approved reviews, newest moderated first

Melina B.
Apr 28, 2021
Helpful & efficient!
The customer service team was so helpful with sending us a replacement! They were efficient and very responsive, which was much appreciated!
Report
Dianne D.
Apr 27, 2021
I received a broken Napoli counter…
I received a broken Napoli counter stool Still no resolution after sending requested photos. Pictures required for company and manufacture. Requested that broken counter stool be picked up and get replacement. Still no response I still have no resolution Case opened on 4/22 it is now 5/3 Your site states it takes 2-5 days
Response from Scout & NimbleApr 27, 2021
Hello Dianne! I apologize for any confusion. It looks like one of our support specialist, Hayley, acknowledged receipt of your damaged stool images on Thursday the 22nd and already filed the damage claim with our manufacturer. I also see that she sent an email to you on Friday the 23rd at 10:10 AM letting you know that claims typically take 3-5 business days for resolution and that she will be reaching out to you as soon as it is fully processed. There is a chance that this communication may have landed in your junk mail, so you may want to check there if you did not receive it. Nonetheless, we should have a resolution for your claim this week. Please let us know if there is anything else that we can assist you with while we are awaiting the processing of your claim. Thank you for your patience. Sam
Report
Darlene F.
Apr 26, 2021
Customer service was excellent
Customer service was excellent! Efficient and helpful. Highly recommend.
Report
Joanne
Apr 25, 2021
Ordered items and have been waiting…
Ordered items and have been waiting over almost 1 month fter charging my credit card with no explanation or delivery date. Not happy.
Response from Scout & NimbleApr 25, 2021
Hi Joanne! I am sorry to hear about your experience. I am showing a couple of orders in our system for you. One where your the order shipped and your card was charged back on April 16th. On the second order, it looks like we have not charged your card yet. Your card was only pre-authorized at the time you placed your order. We only charge the card once the item is ready to ship. It does look like we had sent you an update on that order back on April 8th with an updated backorder date. There is a chance that our communication is landing in your junk folder though, so you may want to check that folder for missing communication from us. If you did not receive the order that shipped, please email our support team at [email protected] and provide your order number and they will be happy to assist you. Again, I do apologize for any confusion or inconvenience. Thanks! Sam
Report
John S.
Apr 25, 2021
I received excellent service from Scout…
I received excellent service from Scout and Nimble. The product was impeccable and the delivery service was great.
Report
Richard G.
Apr 19, 2021
The chairs are beautiful and stately
The chairs are beautiful and stately; and, the upholstery is tight and sewn absolutely flawlessly! Lee Ann Gater
Report
Jennifer M.
Apr 19, 2021
The ace chair is a dream and I am so…
The ace chair is a dream and I am so happy. It is wide enough so you can sit with your legs up and get cozy. The delivery process was easy via Scout and Nimble!
Report
Tina
Apr 19, 2021
Nice to deal with always answered the…
Nice to deal with always answered the questions in a timely manner.
Report