Scout & NimbleReviews of scoutandnimble.com

I ordered 3 lights. I accidentally order the wrong finish. I did read the return policy but I guess I didn't see where that you couldn't exchange. That was disappointing. I contacted customer support and Ava sent me one return label for 3 descent sized boxes and asked me to combine them into 1 box. I told her that couldn't be done and to please send me 3 return labels. Ava did not respond. I contacted customer support again and everything got taken care of. The return policy is a little strict so make sure that you get your order right the first time!

I was sent a coupon code, but the items in my cart weren’t included. If you’ve got the algorithm, I’d prefer not to be sent codes that don’t apply to my cart.

Ease of use: After purchasing the item I needed to easily return to the registry to mark the item as purchased but was unable to do this!!! This would be very helpful and make the shopping experience much more satisfactory!!!

Loved the selection and appreciated the sale but the advertised $100 off my first order over $1000 with “DESIGNMADEEASY” didn’t work - shows $0 value. Other than that i was happy overall…but that enticed me to buy in the first place.

I was very excited to find a product that was exactly what I was looking for. The checkout process was less than ideal however, redirecting me several times and ending with out a confirmation number. I’m still trying to figure out where that is.

Hello, I was disappointed because I missed the sale on the product I purchased. Otherwise, the purchase was smooth. Thank you!

If I could give this company 5-stars I would but unfortunately it just wasn't the case. The item overall is amazing but it took 11 months to arrive. When I purchased the item it was suppose to ship within 3 months-that's fine. When it did arrive (I would imagine directly from the manufacturer) it was clearly returned previously. It's a 160 lb dining room table that had dents, scratches and looked terrible. These things happen and that's again fine. My issue is more the lack of approach thereafter and the things that they could have done to improve this situation. The table had to be picked-up which I feel like if an item is damaged they should have a service for heavier items that they will remove it from your house. I believe it took 2-3 weeks for it to be picked up and it's a beast to move. I was then told that replacement would be another 3 months - again that's okay. Each time though I was the one who had to reach out to inquire. December rolls around (the month I should get a shipping notification) and nothing. Finally in January I reach out and they said it's shipping. Great! Waited 4 weeks until I had to reach out again because I've heard nothing. What I think happened is that it sat at the shipping hub for that entire time. It get finally gets delivered sometime in late February. It's in great condition but it's missing the screws to assemble. I email and ask for them to arrive within a week (they had the table listed as in-stock so it shouldn't be hard to get that box of screws) and I don't think I'm being too unreasonable. It took about another three weeks for that to arrive. I like the idea of Scout and Nimble, but I've been an avid buyer from Studio McGee, LD Shoppe, Lindye Galloway and Amber Interiors and they communicate things much more efficiently. I don't believe they have strong relationships with their manufacturers and that's why they weren't able to address the issues more promptly. I'm not one to ever ask for a discount but in this circumstance of 'jumping through hoops' to better retain those customers and increase that repeat business they should have offered an X amount of percentage back, provided a future small discount or had the delivery company assemble the table - just for any customer in general. Those small things would have kept me content and I would have been a repeat customer but how things were handled just didn't impress me and I won't be back.

Updated: customer service has been good. Send alternative options to consider. Unexpected and very appreciated. Order was canceled. :-(