I'm a very nervous patient and hate any dentist visits. Made to feel totally relaxed in a warm and caring environment
Response from Scott Arms Dental PracticeJan 7, 2025
Thank you, Amanda, for taking the time to share your experience with us.
We really do appreciate your kind words. We understand that feeling anxious is very normal, so for you to say that you felt relaxed and cared for means so much to us as team, as that is exactly how we’d want all of our patients to feel 😊
HB
Heidi B.
Just Wow…
I visited your practice yesterday after (12.35 with Tannay) this was an emergency appointment for a problem that I have put off for 7 whole years due to being petrified of any dental work or any dentist. How wrong I was !!!!
From the moment I walked through the reception door I was greeted with smiling friendly faces, the whole atmosphere was very calm and very chilled, even though very busy the practice runs like a very well oiled machine. It was a joy to hear staff chatting and laughing together - not stuffy or regimental like usual surgery’s.
It was not too long of a wait before a lovely assistant came and fetched me and took me to the most incredible room with a view and Tannay was waiting for me . He was so kind , so patient and so understanding obviously noticing I was nervous he talked me through every single step of what was going to happen and what to expect after . Within minutes my 7 years of suffering was over .
I am so happy to have found The Scott Arms Practice and I have already booked my next appointment. Paying the bill was also a nice experience- no overcharging or feeling of being ripped off !
This practice get a well deserved 10/10 from me . Thank you to Tannay and his nurse ( so annoyed with myself for not asking her name ) you have both restored my faith so hopefully one day I can be proud of my smile again.
Response from Scott Arms Dental PracticeNov 19, 2024
Heidi, thank you so much for taking the time share your recent visit to us – it was so nice for us to read 😊
What you’ve said really does mean so too much to us as a practice and will do to those individuals you’ve mentioned.
First of all, we’re so pleased that we could see you promptly and help you with the discomfort you’ve been putting up with, for so long, and to know whilst doing that we’ve managed to restore your faith – it doesn’t get much better than that for us!
We’ll look forward to sharing what you’ve said with Tanay and Ruby, who was the nurse who looked after you, on Saturday – they’ll be so pleased!
We’ll also make sure the reception team are also made aware of your lovely comments, as this will really put a smile on their faces 😊
We look forward to seeing you again at your next appointment and working with you to get you the smile, you’re happy with 😊
Thank you, Heidi.
GA
Garbo
Great if you are nervous
Highly recommend if you are nervous about dentists then definitely go to Scott arms
Response from Scott Arms Dental PracticeNov 19, 2024
Thank you so much for taking the time to share your positive feedback, on your recent visit to us.
We understand that feeling anxious is very normal when visiting the dentist, so to know we helped you, means a lot to us :)
CU
customer
Friendly staff
Friendly staff, the dentist, they are professional. I would recommend them to friends and family.
Response from Scott Arms Dental PracticeNov 19, 2024
Thank you so much for this 5* review, we’re really grateful to know that you would recommend us to your friends and family 😊
We will certainly pass on your kind words to the rest of the team!
PS
Paulette S.
Good treatment from start to finish....
From Reception to the dentist chair and back, I was well taken care of. There was a slight delay to my appointment which wasn't acknowledged but I had a very positive experience under the expert care of Dara Cotton. She is welcoming, knowledgeable and pragmatic in her approach. Always careful to acknowledge my needs as a patient.
Response from Scott Arms Dental PracticeNov 19, 2024
This is wonderful feedback, Paulette, thank you 😊
We’ll look forward to letting Dara know how you felt about your recent appointment with us, she will be so pleased knowing how happy you’re.
We will also pass on your comments to the reception team, they'll be delighted.
You taking the time to say what you’ve said really does mean a lot to us - thank you!
SH
Shaun
Scott Arms Dental Practice is great
Everybody is super professional and friendly at Scott Arms Dentist.
Jamie is a fantastic dentist and I'm very satisfied with the services.
Response from Scott Arms Dental PracticeNov 19, 2024
Thank you, Shaun, for this wonderful feedback 😊
We’ll certainly pass on your comments to Jamie and the team, they’ll be so pleased with what you’ve said.
We look forward to seeing and taking care of you at your next appointment.
ME
Mel
Absolutely fantastic from quick…
Absolutely fantastic from quick emergency appointment to completing the dental work. Would recommend 100% to anyone
Response from Scott Arms Dental PracticeNov 13, 2024
Thank you, Mel, for your positive feedback on your recent appointment with us.
We’re delighted that we could get you seen and that the appointment was completed quicker than you expected it to be.
We really do appreciate you saying that you’d recommend us to anyone, as that really does say how pleased you are!
If you ever need us again, we’d be more that happy to look after you again 😊
PA
Paula
Tyler & Nikki provides high-quality dental care.
Tyler provides high-quality, patient-centred care. He always has time to for an informal quick chat before he asks about your medication & dental routines.
He is always extremely professional, demonstrates empathy, concern, & full understanding of patient needs according to individual needs.
Tyler always pays attention to detail during dental cleans & is the best hygienist ever. He provides the most comprehensive cleans & is really adept at using small instruments causing very little discomfort.
He works well as a team with his excellent technician.
Nikki as always is a top notch dentist & is second to none.
Response from Scott Arms Dental PracticeNov 13, 2024
Thank you for taking the time to write such lovely feedback, Paula.
We’ll certainly share what you’ve said with Tyler and Nikki, they’ll be thrilled to read your kind words.
Look forward to seeing you at your next appointment 😊
