Scott Arms Dental PracticeReviews of scottarmsdentalpractice.com

I can confidently say that Helayna is the most empathetic and kind dentist I have ever had the pleasure of visiting. From the moment I stepped into her office, I felt at ease with her warm and understanding approach. She takes the time to listen to any concerns and explains everything thoroughly, making sure I’m comfortable every step of the way. It’s rare to find a dentist who truly cares about their patients, and Helayna is a shining example of that. I would highly recommend her to anyone looking for top-notch dental care with a personal touch!

Absolutely superb, for someone who was physically terrified of dentists, the staff and in particular the dentist was superb to the point that after a lifelong terror though still nervous now does not dread seeing the dentist. At the Scott Arms every step of the process was explained in a kind and caring manner. We were listened to and advised of different treatment options all the fees were explained and a full treatment plan printed for the patient to study and decide. The receptionists were friendly and polite, nurses supported and guides you with efficient professionalism. We are now considering transferring the whole family to this practice I couldn’t recommend it highly enough. Thank You and well done to the whole team.

I’ve been with this practice for almost 6 years. When Amrit was there she was amazing never had such a brilliant experience with a dentist. Once she left everything seemed to go to pot. I’ve had goodness knows how many hygienists let alone dental surgeons, have a different one every time I go now. Anyway I had an appointment today . I finished work early to go but unfortunately due to the horrendous road works especially newton road I couldn’t get through the traffic. I was literally across the road but just couldn’t move, I phoned the surgery and spoke to a lady and explained I should be there in the next 5/10 mins. She said it was fine and not to worry , When I got there the terrible car park was choc a block as usual. I had to park across the road which was a good walk which made me a few more mins late. When I got there a rude assistant told me I was late so I wouldn’t get seen, I asked her to take a look at the car park and how was I supposed to know I couldn’t park and had to walk. She told me to take a seat. Minutes late she called me to say the dentist wouldn’t see me I was too late, I asked why I was told it was okay by a receptionist . She asked me her name I said I had no reason to ask her name. She was very rude said the computers were down so couldn’t make another appointment. I was fuming I left work early for nothing . I know they don’t care but you have lost a loyal customer. Shocking customer service and your receptionists need a course of people skills. Sort yourself out guys what’s going on. So many staff have left. Now customer are leaving. Thanks for nothing today

Excellent service from both the dental clinician and the staff who were very helpful

The dentist practitioners work at a very high standard of care and this shows through the professionalism they convey on each of my visits to the practice. The receptionists are too very courteous and polite and can’t do more for you to work around your lifestyle. I would highly recommend this practice to family and friends.

I have been a long-time patient of Scotts Arms and have always had positive experiences—until my most recent visit. Recently, I called in regarding discomfort in my back tooth and was given an appointment for 9 PM after initially specifying my need for a late appointment. I was seen by a dentist named Mandeep, who was incredibly rude and unprofessional during our interaction. Despite not requesting an emergency appointment, Mandeep insisted I needed two fillings but could only provide temporary solutions. When I expressed my confusion, he laughed and said, “Who do you think is going to give you a normal appointment at 9 PM?” This comment made me feel belittled, and he seemed indifferent to my concerns. When I spoke with the reception staff afterwards, they mentioned that stating I was in pain automatically classified my visit as an emergency. I don't agree with this policy, as I simply voiced my need for an appointment, the same way I would for a doctor's visit. While the reception staff and Mandeep's assistant were helpful, Mandeep's dismissive attitude was unacceptable. Patients deserve to be treated with respect and understanding, and I hope he can improve his communication style in the future. Overall, my experience today was very disappointing, and I hope the clinic addresses this issue moving forward.

Felt completely at ease from moment of checking in.

Excellent service