Scott Arms Dental PracticeReviews of scottarmsdentalpractice.com

Had the same filling done here four times in six months. They insisted that nothing could be done except a crown at a very high cost. Managed to get an nhs dentist who installed an amalgam filling and presto. All fine. Be careful. They are good in emergencies but I fear they steer you towards unnecessary and more expensive work. Or just offer amalgam fillings again maybe?

I had a horrible experience at Scott Arms Dental Practice. The prices were extremely high for the poor quality of work I received. The staff didn’t explain anything clearly, and I felt completely confused about what was being done and why. The results were disappointing, and I left feeling worse than when I arrived. Definitely not worth the money I wouldn’t recommend this place to anyone.

I’ve been charged different price than I’ve been told and when I said the lady on the phone she told me that price they said we can listen the call and find out but they never did

contacted and asked for an emergency appointment and was charge £20 which was fare enough. After waiting for over an hour, I was called through to the dentist who asked why I have booked the appointment. After explaining I had a pain in my back molar hit it with a tool causing pain. He quickly took an xray then just left me sitting in the chair (which did not work) then said can I just show you something. I wasn't sure if he was talking to me or his assistant. His assistant said he wants to show you something. He explained I would need a root canal filling which would cost £1400 I advised him I could not afford this so he said well I could just fill it which would cost £753 or take the tooth out. If you have the tooth taken out then the gum would shrink and you would have to have a replacement tooth which would cost £3000 plus. At no point did he say there is no infection and that I could take some pain killers and make an appointment with my NHS dentist. I called my husband in as I felt under pressure. As soon as he questioned the difference between the price, the dentist became very defensive and he was only asking a question. When I left, there was no goodbye just taken to the desk to pay for the treatment. I contacted my NHS dentist on the Monday who said he could complete the treatment. I telephoned to cancel the appointment to be told I would loose the £40 deposit I paid over the weekend. I did not know I have paid a deposit nor was advised I would loose it should I cancel the appointment. I felt like I was treated like a number. No customer care, snappy staff and the reception looks like it could do with a good clean or redecorated.

I recently attended this practice for a tooth extraction and unfortunately found the experience extremely distressing. I feel it is important to share my feedback. From the outset, I felt my pain and concerns were not properly acknowledged. I presented with a severe rash around my mouth, which made it painful even to open my mouth, yet little regard seemed to be taken for this. Even before the extraction began, the x-ray was traumatic — the plate cut into my mouth and the area under my tongue. Despite me saying it was hurting, I was repeatedly told to “bite down harder” rather than being offered an alternative or adjustment. During the procedure itself, I was advised to raise my hand if I felt pain. I did so, and while I was given a little more anaesthetic, I continued to feel intense pain. When I tried to explain this, I was told it was “just pressure.” However, it was not pressure — it was overwhelming pain, and I left the surgery in tears. I had also asked beforehand if the procedure would hurt, and was reassured that aside from the anaesthetic injection (which was described as just a sharp scratch), I would feel nothing further. This was absolutely not the case. In addition, I was unaware of the list of “don’ts” following an extraction — such as not vaping for 2–3 days or not brushing my teeth for 48 hours. Had I known these restrictions in advance, I would have scheduled the procedure differently so I could prepare properly. Throughout the appointment, I often felt dismissed and not listened to. On some occasions, the dentist even spoke to me with his back turned. The only person who showed real care and consideration for my pain and distress was the dental nurse/assistant, to whom I am very grateful. To have paid £195 for such a traumatic and dismissive experience was particularly galling, even though I fully understood the costs beforehand. I appreciate that extractions are never pleasant, but the way this was handled left me traumatised, unheard, and in unnecessary pain. I hope this feedback is taken constructively, as it is intended, to improve patient care and communication in the future.

Okay wouldn't go back there price ridiculous they make your teeth worse to charge you more money for implants and all that bull if only I didn't go to this place to young to be dealing with what this place has caused

Extremely disgusting and disrespectful practice. After a few exchanged emails in which they confirmed they could provide the requested service and even wanted to take a deposit for one, at the end it became clear that no, they cannot make it. These guys are a waste of time apart being unprofessional.

I’ve been with this practice for almost 6 years. When Amrit was there she was amazing never had such a brilliant experience with a dentist. Once she left everything seemed to go to pot. I’ve had goodness knows how many hygienists let alone dental surgeons, have a different one every time I go now. Anyway I had an appointment today . I finished work early to go but unfortunately due to the horrendous road works especially newton road I couldn’t get through the traffic. I was literally across the road but just couldn’t move, I phoned the surgery and spoke to a lady and explained I should be there in the next 5/10 mins. She said it was fine and not to worry , When I got there the terrible car park was choc a block as usual. I had to park across the road which was a good walk which made me a few more mins late. When I got there a rude assistant told me I was late so I wouldn’t get seen, I asked her to take a look at the car park and how was I supposed to know I couldn’t park and had to walk. She told me to take a seat. Minutes late she called me to say the dentist wouldn’t see me I was too late, I asked why I was told it was okay by a receptionist . She asked me her name I said I had no reason to ask her name. She was very rude said the computers were down so couldn’t make another appointment. I was fuming I left work early for nothing . I know they don’t care but you have lost a loyal customer. Shocking customer service and your receptionists need a course of people skills. Sort yourself out guys what’s going on. So many staff have left. Now customer are leaving. Thanks for nothing today