Charles SchwabReviews of schwab.com

Both my Fidelity and Vanguard accounts park available cash in high interest accounts without you needing to do anything. At Schwab, the default account pays somewhere around 0.25%/annum!!! In order to get a better rate, you have to invest in their money market fund (I asked on a phone call), which is not FDIC insured. What rip-off cheapos! And then, you have to sell your money-market funds when you want to trade! Not very customer oriented.

Trying to set up better 2-step authentication than the text message Schwab offers. They directed me to '2 stable' which charges $49 per year. Very annoying and not user friendly. They should offer free decent 2-step authentication. If I am mistaken about this, can someone please let me know? Well, about 15 minutes after I expressed my annoyance to the Schwab person I received a call back. They explained that they do have a free authentication system using Symantec and that it has to be set up with them by phone person by person. I did that.

I had them for prob 20 years but will never personally choose them again . I transferred my money from my bank to them many years ago . Very poor customer service . Made it impossible to do a direct transfer from them to Pinnacle bank even after pinnacle made the request . It cost me over 20000 in taxes .The man I dealt with was rude and spitefully did it immediately after ending a conversation with me where he was sending the documents to be corrected . Do not choose them . They are not honest

I just immigrated to the country, and was treated like a national threat by their customer support line while trying to verify my account. Horrible experience, devastated that I will have to continue working with them as they were selected by my employer.

My review will be based on customer service mainly using the email and chat sessions within my account login. All I needed were forms to be signed. Every person I have contacted via chat has promised me that my request will be taken care of. Everyone has also given me different answers from each other. Also, even though a chat session person says they will put in notes, every single new chat initiated, I have to explain myself all over again. The latest chat indicated that most of my forms were missing which I had to emailed to them on an earlier upload and they were able to then find it. If you email them via your account, there is a feedback that says someone will get to it in 2 business days. I have found that after a week, no one has paid attention to it. It's just sad that Charles Schwab took over TD Ameritrade as I have not encountered any issues with TD Ameritrade. I am guessing their customer service TD Ameritrade employees were very knowledgeable in their field. I feel that Charles Schwab has outsourced customer service. My last chat as of today is that I need to call a number so my request can be looked at.

Customer service is lame. Have called 3x this week in an attempt to get a restriction for futures trading removed, and I have literally gotten nothing but more empty promises that it’ll be “expedited”. I would hate to see how bad it would be if they didn’t expedite it. I will likely have to call again on Monday 😡

SCAM ALERT! Charles Schwab are con artists. I tried several times to trade stock options on both of their platforms (ThinkOrSwim and StreetSmartEdge). They will not allow you to make money. Whenever I have a profit and want to exit my position to take that profit, then log me out right as I'm trying to close my position, and they use the excuse that they are just then at that exact moment in the process of switching from one platform that they are about to discontinue (the one where I opened my trade in the morning) to the other platform. It's a little suspicious that they abandon the platform right in the middle of people's trades. They switched back and forth between these two platforms about ten times in the last six months. Charles Schwab is a big scam.

another wish I could make it less than zero. had account pulled over from td. told rep to stop reading script to confirm, she refused so I hung up. called back my schwab account is locked. I must either show in person or send them a note from my mommy (a notarized letter). I say no and considering my position I WILL NEVER USE SWITCH AND SWAB AGAIN. i AM DISABLED AND SCHWAB REFUSES REASONABLE ACCOMMODATION. STAY AWAY. Look at their ESG and DEI, not the best people in support, but to support the WOKE policies...understand alternative life style, boy claiming to be girls and competing against girl and color seem more important than hiring the best. Simply put I SAY NO MORE! They are rude, condescending, and inflexible. It's your money maybe consider STRIVE asset management! Follow up: 4/08/2024 Raj took care of me! Still have doubts with Frisco office (still on the Covid lock down?) does not accept walk in and appointment Frisco does not answer the phone. How good can that be and no other offices in the Mountains.