Charles SchwabReviews of schwab.com

Ive been a schwab customer for 26 years. For the last six months when I phone in they ask me for account info or social sec. number. The response...they don't recognize my input. I've spoken to I don't know how many people over this time period. I get the response from the representative like a deer in the headlights. They could care less. Switching to Fidelity

Moved over the CS on Monday. Any chance someone could answer your helpline phone. Not impressed with a financial company that cant figure out how to answer phone.

Been on the phone with 2 separate phones to get a hold of someone. 12 min,48 min and 1:02 min with no one answering. Gave up. Called for a 6th time and finally got a person and he was very nice. Issue still not resolved so now we are both on hold trying to get the info. Pro= my TOS seemed to have transferred okay. While on hold this whole time I have to listen to this awful female voice with the same updates and no option to shut her up. Now since using 2 phones trying to get a hold of them you can only imagine how bad it is since they are not in sync. I miss you TDA. So teh guy in the end was able to come through, took several hours of my time but he was great. So I added 1 star.

"own your tomorrow" indeed they do, because you certainly don't own it. Tried to transfer my brokerage account out and Schwab refused. Screwed up the unwelcome forced move from Ameritrade, lied about it in their official response to my finra complaint.

The folks on the phone and in Chat at the US site were extremely helpful and kind. It would have been 5 stars, but there is a lack in the FAQs that should be corrected (funds settlement and transfers).

Just had a call with one of their operators. Extremely rude. On the UK website I could find how to file a complain. On the .com one seems impossible. I am glad I am leaving and I hope my company never selects this broker for our shares. Page is extremely difficult to navigate and confusing. You call for help and they are arrogant and unpolite. I do not recommend

The consultant and advisors are excellent - no complaints. But for an active trader, their new platform is worthless! Think or Swim has a ton of useless charts, a ton of useless features! It is inaccurate with current holdings, it does not update intraday, it is so slow to make an options trade - you might as well watch paint dry! For swing traders of options - I've seen nothing worse on the market. They should have stayed with Street Smart Edge! Think or Swim is built for "ploppies", or other inexperienced "gamblers", not for traders who are serious about making money. It probably works fine for stock trading long term and other simple trades, but for an avid trader who needs to trade quickly, it is beyond worthless!

Clearly the worst broker I have used in 30 years.. Thier platform is ridiculously difficult to navigate and to use effectively. I see it rated fairly high in reviews they pay for, but try it as I have for close to 2 months and it doesn't get easier. It requires a huge monitor to even try to use effectively. Log in is horrendous, updates all the time.. .Zero stars.