Charles SchwabReviews of schwab.com

I have several accounts with Charles Schwab. My spouse passed away and I am trying to process the necessary paperwork to gain control of these accounts. I was assigned a specialist who I spoke with. SEVERAL times, I have tried to provide the necessary documents needed to resolve this. I have NEVER received more horrible customer service. I have left several messages with the specialist assigned to the account. Her voicemail states that a return call would take 3-5 business days. I even made an appointment which took a week to solidify. No one called me for an appointment. I found out that the person who was to call me was out of the office for the day. I had to call back again and spoke with someone who had to "send a message" to the management team to call me back. No call back as of yet.

I was with them for 15 years, but decided to leave after they voted against the Tesla CEO compensation package. Their only justification was that the pay was higher than other CEOs, which ignores the structure of the plan entirely. To earn the bonus, the CEO had to grow the company eightfold over ten years. Speaking as an investor, I think most people would gladly accept paying a premium for leadership that delivers an 8x return over a decade.

My employer switched to Schwab from Fidelity. What a spit show. Worse service I have ever had in 35 years of having a 401k. The straw that broke my back was I can't EFT a loan repayment. I have to mail a check like it's 1965. Nobody cares and nobody can answer a simply question Hell yeah I am rolling my account over asap Schwab is crap

They have been really good to me. Always provide great customer service and all investment products you may need. I particularly love the convenience of using any ATM in the world with zero fees. I only wish cash deposits were easier. That's the only downside.

I was at my wit’s end,couldn’t access my funds but all thanks to Ravinloops I got my $90k back

I've been a client for 20 years and have only experienced superior customer service. During that time, I transferred all of my brokerage accounts to Schwab to take advantage of easy access, excellent advice, 24 hour service, low to no fees, and an easy to navigate website. I had to call them just now to help with a wire transfer problem triggered by security on my computer. The service rep talked me through an alternate approach and the wire went through. The whole procedure took about 10 minutes. I highly recommend this bank & brokerage firm.

In August of this year I opened an account online with Shwab in anticipation of money to be received from my late father's estate, also with Charles Schwab. I then received a request to send in a hard (paper) copy of the application which I did from overseas. Fedex cost: $ 60. I then received a request to send in a signed and notarized letter of authorization which I did. Cost: $ 30. I was then told that I had to send in a copy of my ID which I did. Cost: $ 6. I was then told that the ID was illegible and that I would have to resend it which I did. Cost : $ 7. I funded my account last week by linking my checking account from another institution to my Schwab account and purchased some shares of stock. When I went to sign onto my account I found that I was locked out and I had to call, which I did. I was told that I was under investigation for fraud and that my shares had been SOLD and my funds were returned to my originating bank and that if I wished to proceed, I would have to write a letter of explanation and send in proof of my bank account and funds which I did. Cost: $ 7. Instead of communicating with me or asking me for information, C. Schwab liquidated my account and accused me of fraud. I'm not sure how I could defraud myself since the funds came from my own personal account but in any case, this apparently is how Charles Schwab treats its customers. At this point, I have very little faith and confidence in Charles Schwab to hold and manage my account and to act professionally and courteously towards its customers. This has been going on for THREE FULL MONTHS. It is an outrage. They offer no solutions, no apologies and no consideration for their unprofessional behavior and attitude. Follow up to my story: After PROVING that I have funds and that the funding account is in my name, I called three different times and finally spoke to a Schwab rep today who told me that they CLOSED my account. Once again, no call, no email, no notification whatsoever. Caveat emptor. On the plus side, I'm glad I found out how awful they are BEFORE sending in a big deposit. Disgraceful treatment and service. Quite astonishing, really. I'm glad, at least, that I found out how unprofessional and inconsiderate they are BEFORE sending them a much larger deposit. Beware and save yourself the grief that I went through. Follow-up story: after 4 months and letters of complaint, etc Schwab actually addressed my issues and made an effort to make me whole. They investigated, apologized, and credited my account with the money I had lost so I kept my account open and made a trade. I am going to see how things go with them before deciding how to proceed with future transactions but the moral of the story is to stick to your guns, be tenacious and sometimes the consumer can win.

They dont let me move money like td ameritrade used to. Trades are not free. They don't let me trade my OTC position without a phone call and charge a lot to do so. I had to call them because my OTC position disappeared completely when they took over. It's horrible. I'm so frustrated and have had enough of their horrible web service. Everything about their service and ease of use seems like TD Ameritrade transfered my account to a scam service when Schwab took over. 0 out of 10, do not open an account with them for general banking or otherwise. It's my money and I need it now.