Charles SchwabReviews of schwab.com

Someone please wake up the CEO, he allowed the compliance person free reign, and that makes it, probably, impossible to open an account if you are non us citizen based overseas. I can open and operate an account with many trading-apps, but I can’t open an Thinkorswim account without being an expert in form filling, and I’m not an expert in form filling. That means I’m unable to open a ThinkOrSwim account. Opening an account is too complicated. I want a ThinkOrSwim account because it supports my trading style --- some apps do not even allow me to place a limit-order unless I phone the order in. I’m not into simple apps and like fully fledged trading platforms, so please! A point of worry: I can login, but I assume that I have not passed the compliance because I can’t find the funding/withdrawal screen. If you hide the screen now, what are the other circumstances where you hide the screen? I hope Schwab take note and make opening a Thinkorswim account as easy as many apps. Yours W. Jensen

They are on the whole pretty good compared to their competitors. Their debit card is really handy and does not rip off on FOREX rates unlike most banks. It's the least hassle so far, and they have real people, not some poor English, scripted person in the third world parroting rubbish (looking at you Capital One and Chase, and Xfinity, the worst of the worst). Downsides:- Linking accounts is a hassle, as is typical with most institutions, it shatters into pieces for no particular reason with their "verification" algorithm that is poorly designed, relies on bad third party data and has no manual override. Their staff just wring their hands as if the brokenness were done by some mysterious spirit they are powerless to intervene about and have no means to escalate to senior management who have a tin ear. This drives people nuts and limits my willingness to trust them with money. They think they can second guess, countermand and treat customers like infants. The mindset is BAD. This is a common failing of the "digital revolution" /AI many companies waste vast sums on, believing slick IT salesmen selling them garbage promises only to harm their business and customers who find themselves thwarted instead of leaving stuff alone that works, or at least used to work. I've been with them 20 years and would say it has gone downhill as they add more and more layers of krud to their IT. Opening a company account is completely impossible, takes hours and is vastly frustrating, then gives a message "try again another time" (and so losing all the work and time investment) which seems to be the industry "standard" (bad). In that sense, they are no worse than the other bad companies the finance sector that seems crippled by their increasingly Byzantine IT and process for its own sake over function. Besides that, better than the others and pretty good provided you don't touch anything that might break the delicate and brittle IT they use.

I'm rating 1 because Trustpilot doesn't allow for a zero rating. If I could rate Schwab a -5 I would. This brokerage only cares about wealthy clients. Customer service for Thinkorswim has been reduced to a farce since Schwab took over.

Don't be fooled by many of their positive reviews here, My experience with them was terrible and I regret trying them out because I lost everything to them. Avoid them at all costs and choosing to move on with Grand scale 's trading has been the best decision so far.

TD able to answer question through msg. but, CS a lot of simple question they ask you to call CS. Why can't you just put your heart to reply msg instead of pushing customer to call for non-urgent questions???

horrible experience! the overall process with pay lacks transparency, I made legal claim tru photo

The service is terrible and the bank panel is from 1978. Can't find anything.

Schwab may be ok for personal accounts, however opening a Simple IRA for non-profit employees is a nightmare. Every representative gives different instructions, ultimately referring back to the website to choose from a multitude of forms. Retirement account customer service is hard to deal with as their validation process is inconsistent and the representatives are following scripts. Businesses who have IRA matching plans cannot access the Schwab portal, so all correspondence has to be done through someone’s personal account. Including uploading other employee applications. I am halfway through this process and wish I had never begun.