Charles SchwabReviews of schwab.com

Horrible, horrible, horrible. I hate that my employer changed over to this company. They are useless and show that they do not care about customer service or concern. This is the worst company I've ever dealt with in my life as far as my employee 401k.

Schwab makes it hard to find the number on the account. They only show the last few digits and the "Mo" barely visible at the right is not what one would suspect where the number is. A low IQ person designed this. Then if you type "fund account" anybody but the address to send a check comes up, which is not common sense. Moreover, they misspelled my name on my brokerage account and it was an obvious mistake that anybody with an average IQ would have caught and it still (!!!!), after many weeks, has not been corrected which is complete idiocy. To make matters worse, they just stent me a form to fix it. Really? That 3rd world bureaucracy because one of their low incompetent workers was too dumb to put in basic information that a 10 year old could put in? Another problem is they blocked my account because the system did not recognize my address, which is asinine. This they fixed after a bit of time and a phone call. Then when I sent them a check to fund a Global account that I had opened ,they deposited the check in the regular account instead of the Global account. You would think they would have learned to not do this again, right? Nope. They did it again on the 6th of February. Fortunately I can transfer between accounts, but I have to wait until Monday for the money to transfer. The technology clearly exists for this to be done faster. But it is scary that such cretins are working in a bank. Each generation is getting more and more incompetent. I called and let them know and there was a part of the account that still had my name misspelled on a more obscure part of the account still after I told them about the problem. Moreover, they charge ridiculously high prices (19 Euros to trade one share, staggering GREED!), for foreign stocks on their "Global" account compared to their competitor (who charges a few dollars) who has serious problems, too. And their Global account is not well designed in the layout of functions is awful. The currency layout in the global account is not rational if you buy different currencies. The only good thing about Schwab is they do not require 2 factor authentication (which is not 100% foolproof) requiring an advanced cell phone to open an account, which their competitor foolishly requires. And the worst thing of all is that their Global account is very hard to use. A complete low IQ person designed it. They have multiple quote boxes on the screen. When you put in the name of an equity in the search box at the bottom, it is not even for the Global account just loaded, but for the main account. This means you get an error message from the main account, which is asinine. The actual functioning search box is several tabs away which is ridiculous. The stock symbol box is supposed to auto-populate with the name of the equity being spelled out in the box which it does not do. They literally did not have enough intelligence to copy their competitors' basic features. You have to literally know the stock symbol beforehand instead of the name of the company, which is asinine and illogical. All this is because their competitor, ########### ######S is an elitist brokerage and requires an expensive Iphone style phone and 2 factor authentication which excludes huge swathes of the population and demands your name and telephone number if you criticize them. I forgot to mention the appalling customer service of their competitor as their customer support phone reps have poor social skills most of the time while Schwab's customer service is ok, though they vacillate between sounding bored and unenthused to enthusiastic, depending on the rep. The layout is awful on Schwab. If they had a brain they would pay people to fix the layout, and not hire people, just pay somebody with the answers. Another problem they do not have access to all major EU markets, which is ridiculous. What a massive disappointment. And why do customers after talking to a CS rep have to put their last four of their social security and their zip code AGAIN after they have been transferred internally at Schwab? That's asinine, wasteful and redundant in an internal transfer. My experience is really dreadful with Schwab, but they are the best option so far and at least their customer service reps are nice consistently, which was not the experience (in years past) with their competitor ##########E ######S. (Only one was somewhat questionable in interaction quality.)Schwab's competitor had a dysfunctional currency trading function and they did not even warn us and when we called they did not offer to compensate for the loss caused by their callous pathological negligence and if you criticize this competitor they will ask you for your name and telephone number. At least Schwab does not do unethical things. Schwab has other problems.

i i could leave no stars it would-be better they over complicate things to get access to my account they have my social security and like how much more verification do you guys need probably the first and definitely the last to use them for any type of transactions or anything they are truly terrible like you guy’s cant verify my information online i have to drive a hour away to verify my account with a photo ID at a schwab location. yeah thats dumb of them to they expected me to know what my position on my account was like i remembered? i created this account years ago terrible services do not recommend unless you want a million problems just to get access to your account.

A man named Alex from Denver helped me with an account verification issue and was extremely helpful. He explained everything he was doing step by step, was very patient, and helped be the bridge for me with the verification department. He helped me solve an issue I've had for a while and now I can trade!

I have had an account with Schwab since 2013 including personal and managed accounts in the total value of over $1 million. I recently got a letter that they were closing my accounts because it is their right to do so. No explanation was given and my "personal representative' hasn't returned my calls. Until this episode I had been pretty happy with them, but no more.

The process of opening an account with Charles Schwab is horrible, it took 2 weeks. Their options trading software is good but dealing with Schwab is a disaster. After Tom Sosnoff sold ThinkorSwim, the company went down hill from there. I suggest using TastyTrade instead for trading stocks and options.

You cannot do business with them. They will not open checking or savings account for you even when you have flawless credit. Apparently they do not have the mental capacity to see these 3rd party Chex company people they use are terrible.

Be ready for them to hold onto YOUR money for over two weeks if you ever decide to use their mobile check deposit. Oh and your debit card randomly won't work at times, so be careful. Useless institution.