Scent DecantReviews of scentdecant.com

My order was lost in transit. Scent Decant replaced it immediately. Great customer service!

I highly recommend Scent Decant. They have a large selection of samples you can choose from. Also one of samples spilled in shipping, I emailed them about it and they responded in a timely fashion and shipped me a new sample free of charge.

I couldn’t recommend more! My boyfriend wants a nice cologne but isn’t sure which one yet. I ordered 6 1ml samples and they came quick. Unfortunately, one of the samples spilled. Within hours it was replaced and sent out for shipping. The customer service is great and so is the all around concept. I will be ordering again!

First time ordered got 4 of the small trial samples. One was empty I think it may leaked in the bag. I emailed and they responded so quickly and sent me a new one. Great customer service! The others I got smelt wonderful can't wait to try more.

I made my order 7 days ago. I emailed to ask what was taking so long and they replied with the same order tracking link that hasn't changed since I placed my order and told me to wait another 48 hours (2 business days). This is for 2 samples. I need to wait 7 business days before they process my order? I ordered these a week and a half before vacation hoping they would arrive before I left and they won't have even packaged them for shipping yet.

Ordered full bottle of aventus all good. Ordered another bottle a couple months later and hit subscribed save more thinking I'm just subscribing to more sales emails, nope... It was a subscription for automatic reorder every month. I cancelled the subscription and scent decant cancelled my order. Tried two different occasions to order aventus from them with the same card I ordered the first bottle with and same address, both times scent decant cancelled my order. I emailed of my disappointment and they emailed back that they were sorry. No attempt to solve the problem, just... We're sorry. Use another credit card??? I don't use credit for anything, I purchase everything using cash or that debit card. I have successfully used that same card at other online retailers since with no issues. My bank account is covered by the FDIC for unwarranted purchases. Each time I tried to order the second bottle the money was deducted from the account and then redeposited 3 days later. After reaching out to your "help" team I would think that someone within the scent decant financial Dept could maybe verify the past orders and work diligently to contact your "credit card processor" notify them of the error and reclaim what would have been a sustainable customer. Instead I received twice an reply that simply stated that "we're sorry". Yes you offered a pretty good discounted price on my go to fragrance, however I would gladly continue paying the $500 to creed boutique knowing that any issues that would potentially arise would be handled with professional support and sincere efforts to retain a customer who has established a purchase history.

I purchased like 10 samples from them. All 10 arrived exactly what I had ordered. The shipping was very quick and packaging was great. I did have one sample that had a minor leak when it arrived. I had sent them a message and they shipped a replacement out that day. Their customer service is A+++. Love this site, I would deffinetly recommend to a friend. Can’t wait to order from again.

I love this company. I love that even 1ml samples come in little spray bottles instead of the vials with applicators that most companies send you. I had one sample that came leaking. Scent Decant gladly sent me a replacement. The prices are also great. I wish there was a bigger selection of perfumes and brands though so I could use Scent Decant more often and didn't have to order from other places.