Scent DecantReviews of scentdecant.com

Never received my order. Contacted customer service multiple times and never received a response.

I had reached out to Scent Decant when I realized that my order was out for delivery with the incorrect delivery address. I had asked if they could offer me the same no shipping cost for a new order to be sent out. Not only did they reply back immediately they sent me a new order without charging for the shipping. I will always buy my perfumes and cologne from Scent Decant. Thank you for incredible service.

I love scent decant! It is a great way to try out all of the fragrance you want without having to blind buy, or go to a dept store for a million testers at once. This way, you can get testers, and try out one a day to see which you like best as it dries down and combines with your own skin. Then, you can knowledgeably make purchases. They come in nicely packaged labeled bottles so it doesn’t get confusing. I like to take notes about my samples. Thru scent decant, fragrance shopping has become a really fun hobby for me! Also, the customer service is helpful/responsive if you ever encounter an issue.

Ordered four 3ml samples and all arrived within just a couple days of ordering. Only one of the four lost its atomizer and leaked in the package, but I reached back out to Scent Decant and they were extremely fast in response and getting the replacement order sent out. Would definitely recommend for nice test samples if you’re looking to try before you buy!

Updating my previous 1-star review! My original package was unfortunately lost in the mail, and out of frustration, I misunderstood the company's policy and left a hasty negative review about their customer service. Scent Decant actually went above and beyond to fix the issue. They checked the tracking, verified my order was never delivered, and immediately shipped out a replacement on their own. I am still waiting for the replacement to arrive, so I can't review the Carolina Herrera fragrance itself just yet, but I wanted to immediately correct my review. Their customer support team was incredibly helpful and completely made things right. Five stars for great service!"

My bottle had hardly a scent to it and the bottle I purchased for my wife was a waste of money

I fell in love with two fragrances after sampling the smallest vials. The small vials didn’t spray and they sent me replacements ASAP. Then, bad luck my larger order never arrived. After contacting customer service they replaced that also. They were awesome

Products arrived as described - fragrances seem totally authentic. Order was placed Thursday 6/11, shipped Saturday 6/13, arrived Tuesday 6/16 - very prompt. I received emails at every juncture letting me know things were in motion. I'm very happy with my purchase from ScentDecant and will look to them in the future for sample 1ml fragrances.