ScentBox, Inc.Reviews of scentbox.com

Fast response and resolved my issue

I used to use Scentbird, but when they changed the decants, I did not like them, so I cancelled. I’ve subscribed to Scentbird for two months now, and I only have positive feedback to leave. First of all, their selection is much better, at least for me. They have %90 of what I’m looking for. Second, I like that you can basically make your own price, depending on the quality of fragrance you like. Third, and most importantly, the customer service has been fantastic the one time I’ve had to use them. Flukes happen, and I happened to receive one decant that doesn’t operate properly. It didn’t eject correctly, didn’t spray, and leaked most of the contents out. This is NOT a complaint about the hardware, this can happen to anything. The point is, I emailed them during the weekend, and they responded Monday morning, already stating that they shipped a replacement, no questions asked. I even asked them if they will send a return label, so I can return the defective product, so it doesn’t seem like I’m trying to double my product, which they haven’t responded to that request. There was a small drawback, and they IMMEDIATELY took care of it. That says volumes about a company.

Love getting my subscription from scentbox . Beautifully presented spray bottle in a nice box much more professional and nicer looking than other companies i have tried and more niche fragrance options. Signed my mom and brother up already and trying to talk my other brother into signing also.

I love this concept, of sampling the perfume before spending hundreds on it! I find it helpful and affordable! There’s lots of perfumes to choose from, making the next months easy to plan out! They tell you your delivery date and shipping date which is nice and easy to track.

As a man who loves to smell great, Scent Box has been a game-changer for my wallet. I’m currently on the 3-scents-a-month plan and it saves me so much money compared to buying full designer bottles that cost a fortune. I love that I can set up my queue for the entire year and easily adjust my choices for the next month whenever I want. It’s given me the chance to try high-end fragrances I’ve never had before—like Baccarat Rouge—all for a low price. I would love for the smell to have a bit more endurance, but even so, this service still stands to be far better than anything else out there. Highly recommend!

Marked as label created may 22nd. Tracking still doesnt show it as shipped on the 31st. Right... I remember why I cancelled this last year. Same exact issue.

First of I would like to thank you for allowing me to get a membership. And secondly, my first fragrance is one of my favorites. I have spoken with my children and friends about your company. Great job, now I can be pretty and smell sexy and beautiful.

I've received one scent and one case thus far and am pleased with the overall experience. Notably, your offerings surpass those of Scentbird, my previous subscription, especially considering the additional cost I incurred for a case, which prompted me to try your service. I'm currently awaiting my husband's arrival, expected today, and am still pending my second scent delivery. I believe the delay was due to the need to set up an extra perfume selection. My primary suggestion for improvement would be developing a mobile app, as the website occasionally experiences glitches, potentially on my end. Nonetheless, having an app would enhance the user experience and prove beneficial.