SaunaKits.comReviews of saunakits.com

The best way to describe my experience with SaunaKits would be: Seamless and Satisfying. From the moment that I started searching for Saunas on the internet I found SaunaKits to stand out above the competition. Their website was easy to navigate and extremely informative. Their on-line chat worked easily and without any pressure or sales tactics. Once my initial inquiry and order was placed, I was guided through the details by their on-line staff and further by an actual phone conversation. All along the way they were helpful and informative without being pushy. However, they shined the most after my initial order was finalized. One of their staff, named Krizza contacted me to make sure I did not have any additional questions. I talked with him about my concerns on delivery (I live on a remote mountain road with gated access and deliveries can be a slight challenge). He noted my concerns and issues and followed up with me multiple times all along the way to insure that my order was handled correctly and delivered in a manner that allowed everything to flow seamlessly. In the end, I was super impressed with their care and concern, I would highly recommend them to anyone looking for a Sauna.

We are VERY happy with our 3-person Cube outdoor Sauna! John and his team were very patient and helped us decide which product would be best for our needs and they were right. John was extremely helpful throughout the entire process from purchase to build. Shout out to EZ Glorioso who was on top of every question we sent over. She went above and beyond even helping us with care and maintenance of our sauna. We use our sauna several times a week.

Friendly customer service.

Matthew was a good salesman answered all of my questions. Talk to him a few times back-and-forth and helped me make a decision on what to do. Thanks a lot.

Purchased in Dec 2025, Ordering process was easy and they were very competitive. 1 of the two pallets arrive mid-Jan, took another 6 weeks to get the items lost in shipment replaced and delivered. Second shipment was 2/3 correct and had to go back and forth with follow ups and pictures for their factory (aka the distributor in IL.). Finally received all components in Mar and set up the sauna and heater, lights etc. Our Christmas present to ourselves ended up being a great Mothers Day present BUT we do the the sauna and heater purchased. Just did care for the distributor that they use to ship after the purchase. Purchased SaunaLife 4 person with the HUMUM Drop 7. All works great.

Eric was a great help. He answered all my questions and helped out with the best possible price!

John was incredible helpful and knowledgeable about saunas and guiding me through the process.

Super quick response and great communication.