SaunaKits.comReviews of saunakits.com

Order process was easy and the team was incredibly knowledgeable! Once the order was complete, the team kept me fully informed as to shipping date and arrival. The LTL carrier had a tracking tool which allowed me to follow the shipment and schedule a delivery day. During this their customer support person Ez was incredibly supportive and friendly, with great support on how to receive the delivery and check for damage etc… Whole process was very good and super helpful!

One of the heating elements in the Harvia Virta heater I purchased stopped working within a few months. Krizza and the SaunaKits team were patient and helpful, walking me through possible root causes. Once we found the root cause, they shared instructions for how to fix it. Turned out to be a mistake by the electrician during the initial installation, but was easy to fix.

Missing parts Missing instruction manial Installation you tube guide not the same as product received Technical support not as helpful Regret purchase Gaskets missing

Eric did a great job in assisting me with my sauna purchase and accessories, very happy with the process and looking forward to receiving my sauna in the next couple weeks!

I had a steam generator thar needed a controller. I was able to call them and get a person (Eric) right away. He answered questions, got me a quote and was very responsive.

Outstanding experience from start to finish. I spent weeks researching outdoor saunas for a mountain property at nearly 9,000 ft elevation — not a straightforward project — and John at SaunaKits was genuinely the most knowledgeable person I spoke with throughout the entire process. He took the time to understand the specific requirements (altitude, capacity, sightlines, heater sizing) and guided me to the right unit without ever feeling like I was being upsold. The SaunaLife CL7G exceeded expectations. Full glass front, two opposing benches with real 6-person capacity, over 7 feet of headroom — everything as described. Shipping was well-organized and the assembly was straightforward enough for our GC to handle in a couple of days. If you're looking for a vendor who actually knows their product and will take the time to get the spec right for your situation, SaunaKits is the one. Highly recommend.

Matthew Adriano was fantastic to work with as I explored and honed in on the right electric sauna stove for my planned needs. Unfortunately, I have had to put the project on hold for now, but throughout the exchanges I had with Matthew he was extremely helpful and informative; patient with all my questions and learning. I could not have asked for a better person to help me identify the right stove. I am most appreciative.

They were easy to work with, and my Sauna is awesome! I got it fast and it is great quality.