SaunaboxReviews of saunabox.com

I’m so happy with my Sauna Box steam sauna. It was easy to put together, and it heats up faster than I expected. Once it gets going, the steam feels great and I can actually feel my shoulders and back relaxing. I’ve been using it in the evenings and I’ve noticed I sleep better on the days I use it. I also like that it doesn’t take up a ton of space and I can tuck it away when I’m not using it. Overall, it does exactly what I hoped it would and I’m glad I bought it.

Great sauna , doesn’t take too much space in house and heats up perfectly to get a good sweat

This product is amazing. Saves you thousands of dollars, lasts a long time and delivers results. These guys figured it out. Highly recommended. Support was on top of it each time and replied within minutes. Amazing!

Love this product! Also had the best experience dealing with their customer service team! They responded to my inquiry in less than an hour and were able to quickly remedy the problem

I received my sana box pulse pro $799 and my accessory kit $249 last Thursday 11/20/25. The accessory kit showed up missing items. I immediately emailed customer service and got the standard we will get back to you in 24-48 hours. I then began to assemble the sauna box. Easy to assemble ans only to took about 20 min. Once I plugged it in it tripped the breaker in the garage. I then took it in the house and tried it on 8 different outlets. Same thing happened. I then sent a second email to customer service, same standard message 24-48 to respond. By Sunday and still no response I figured it was probably best just to return it. I followed the process to return the items and get a return label and I received a error message saying it was unable to send the label and to contact customer service. So I sent my 4th email requesting help with the label. I have only received one response and that was to my original email, saying they would look into the missing items and get back with me. That's been over 48 hours ago and still no response for the other 3 emails. Zero help from this company, buyer beware. Once they have your money, they don't care.

Bought a Sauna tent about a year ago. The heating unit stopped working. I immediately emailed the company with my original order confirmation email. They asked a few questions, asked for a few easy to provide pictures and videos. Within several hours of me emailing them, I was notified a new unit was being shipped out to arrive within a few days. I understand shit can go wrong, but instead of dodging me, they interacted with me directly and made it right. With this type of service, I will no doubt have no worries buying their products again in the future! Honestly, I wish more customer experiences issues were this nice and easy!

Email communication regarding sauna component that didn’t work in first couple weeks after receiving product. The company responded timely, professionally, and replaced the component for free under warranty. Product works great again and am enjoying the benefits! Thank you!

Water steamer malfunctioned this morning, reached out to SaunaBox customer service and they had a replacement unit shipped out to me the same afternoon. Unit was under warranty and the responsiveness and turnaround were incredible. Thank you SaunaBox!