SaunaboxReviews of saunabox.com

This is an amazing product! The Sauna worked to perfection. The customer support team did an awesome job helping me with the one issue I did have. I would work here if I could.

I had an issue with my unit and reach out to the team at Sauna Box and had it taken care of within the hour! The team was awesome

I purchased the Saunabox Pulse Pro in August, 2025 and it hasn't worked properly since I bought it. The remote control doesn't work and thus the unit won't power up properly. The only way it works is if you unplug the unit everytime, for some reason. Also, it only goes up to 130 degrees F, well short of the advertised 160 degrees F. I mentioned the Temp issue with customer service and they said sometimes the Temp varies... What?! They sent me a replacement part (Replacement Pulse Control Box) and it still doesn't work. Again, you have to unplug the unit from the wall to get it to properly turn on and function. However, now the temperature only goes up to 115 degrees F. If I could do it all over again, I would have kept my money and never done business with this company. The parts and product are low quality and don't work as advertised. The customer service is terrible. I think it took 30 days to get the replacement part sent to me, and it still didn't fix the problem. And now the Temp is lower than before, 115 degrees F, Max.

Wonderful product! I love it, but the boiler did go out on me and they sending me a new system !!! The costomer service was very helpful and speedy!

I firmly believe in this product ! The sauna completes my home gym and it’s been my best purchase ever! It gets really hot and does what it’s intended to do! I did have an issue with the steamer but one email and customer support was all over and ensure the issue was resolved and I’m extremely happy with the product and support !!

Purchased the insulated cold plunge and basic steam sauna combo. The cold plunge arrived with a leak. Upon reporting for warranty replacement, the company wanted me to "video" a slowish leak. Still a rate of a gallon+ in an hour. Now the sauna stopped working just over a year after purchase. Cheap products marketed as premium.

This was a complete waste of money. The product showed up broken, and when I contacted customer service, they were completely unhelpful. Instead of fixing the problem, they gave me the runaround and now they’re just ignoring me altogether. It’s unacceptable to sell defective products and then refuse to stand behind them. The lack of responsibility and support is shocking. I’m beyond frustrated and will never buy from this company again. Buyers beware.

First off, I love a steam room. I used to pay for an Equinox membership on the UWS just to use their steam room. They renovated forever and it was too long, so I ended my membership and never steamed again. Then COVID hit, public water amenities shut down, and I’ve been missing it ever since. I got this as a birthday present and was so excited. It arrived on the first day of my weekend, and I waited until after some chores to set it up. The Brochure: It’s long, with lots of graphics—could definitely be condensed. Main takeaways: Use distilled water only. Preheat for ~20 minutes. It starts at level 5 (the default when you press power). Recommended session is 45 minutes (preset). Don’t put the steam output under the chair. Clean after use and allow a 45-minute cool-down. The connector through the wall didn’t look like the picture—it stuck out more. I loosened the larger bolt so the fabric had more give. I placed the steam output inside, at the top half of the “S” on the matt and kept a straight line to the steam machine’s top. Didn’t want any curves I preheated for ~10 minutes, saw the window fog up, and went in. A few pointers: Building the Frame: Start with the base, then slide the cover on after zipping the entire door open. Build upwards—it was pretty easy. At the end, pull the roof cover far enough forward to fit over the front of the frame. Some zippers stretched a bit too much for my liking, so pulling the cover tighter over the frame helped keep them more relaxed. Getting Comfortable Quickly: I added a few drops of essential oil to the steam output—so nice. I sat with my legs spread open, each leg outside the chair's left/right leg. The steam output gives off heat, so avoid direct contact with skin, your chair, and cover slip After ~10 minutes I felt totally relaxed. I even stood up mid-session by closing the chair/lean it against the rear frame pole. I stretched. Im 5’11”. I had enough space to stretch side to side with bent elbows. Things I Loved: No app required: just hit power, let it preheat, and jump in. The towel hook is clutch—I didn’t think it’d be useful, but it’s perfect for grabbing a face towel. I stayed in about 10 minutes my first round (I expected to last 20), but it gradually got warmer, which was nice. After cooling down 10 minutes, I jumped back in. Loved it until I couldn’t take the heat anymore. I used my personal red light in the bathroom—it paired well with the steam. Not cloudy, but definitely steamy! Cleaning: Waited ~30 minutes, unzipped the front/left frame wall and used a fan to air it out. I used fabric-safe cleaner, Chemical Guys Upholstery Citrus with water/bowl/rag. Wiped the walls, ceiling, and base/floor. Don’t forget behind the bottom frame poles—lots of water collects there. Airing out the mat was easy—fold it like a taco, then fold the sides in. Waited a full 45 minutes before opening the steam machine top so it could cool overnight. Water Usage: After a 45-minute session, the tank was about half full—so less than a gallon per two sessions. Final Thoughts: Would recommend to anyone. I finally get to relax at home—it’s wonderful.