SaunaboxReviews of saunabox.com

Nicole provided an unreal customer experience. Very responsive and knowledgeable. Will definitely be ordering from Saunabox again. Very happy customer!!

From the moment I visited the SaunaBox website, the experience was outstanding. Someone reached out quickly, and we were able to chat over text, which made everything incredibly convenient and personal. There was no pressure—just thoughtful, responsive help from someone who clearly wanted to make sure I found the right setup for my needs. They took the time to walk me through every option, answer my questions, and help me weigh the choices before I made a decision. I felt fully informed and confident rather than rushed or overwhelmed. It was easily the smoothest and most supportive purchase experience I’ve ever had, and I couldn’t be happier with how the entire process was handled.

Nicole was excellent for customer service and assisted me with my purchase and any concerns I had. Looking forward to getting my unit delivered. Process was seemless with Nicole’s assistance!

After researching the Pulse Pro for a few months, I was initially skeptical due to some negative reviews, but I decided to give it a try. Shipping was fast, taking only 2 to 3 days, and assembly took me about an hour to complete on my own. Initially, I encountered an E1 error message on the remote and assumed it was defective. I reached out to Saunabox via text and was quickly connected to an email support team. Within 20 minutes of emailing, a representative walked me through the troubleshooting steps. It turned out to be user error on my end. I wasn't pointing the remote directly at the control box. Duh! Once I corrected that, the unit turned on and worked perfectly. Despite reading some complaints about slow heating, my unit reached 130 degrees in 15-20 minutes, which was more than enough to work up a great sweat. The product fits perfectly in my garage gym space, holds heat very well, and the red light therapy feature is a wonderful bonus. I appreciated the prompt and helpful customer service. I am very happy with my purchase.

Man I had issues with payment process and these guys! Made a bad situation! Not a situation at all! They walked me threw the process of fixing it. I was amazed at the 1 on 1 contact i received from theses guys. I could not believe the customer service i received. It was straight out of a store book! Super impressed thank you for fixing MY mistake.

Really excited to try my dry sauna from saunabox! The communication has been wonderful! I ordered the prosteam and decided I would like a drysauna instead, so ups driver sent it back, saunabox was right on it! Then received my drysauna but during transit , it got ruffled and bent up and opened at top a bit so ups driver sent it back and saunabox sent me confirmation that another one was being sent and they apologize for any inconvenience. What a great company... that has such good communication and great reviews. Thank you saunabox for making affordable saunas that are safe!!!

Nicole from Saunabox was great and helped me with the process of purchasing the solara 2

Nicole was very helpful and encouraging in guiding us to purchase a Solara. We can’t wait to use it!