SatéurReviews of sateur.com

Product is of moderate quality and craftsmanship but not worth the price. Customer service is TERRIBLE - if you need to exchange or want a refund they will send you countless emails with slightly different options each time that offer no resolution and you can expect to be OUT OF POCKET covering return shipping costs, restocking fees, etc.

Beautiful quality and incredible price. I will be ordering again!

More than satisfied with Sateur products. My wife has been thrilled each time she gets another Sateur piece of art. There is no need to look for something else. This is it.

Very disappointed with Sateur’s misleading 100% Hassle-Free Customer Satisfaction policy. On 1/13/2024, I purchased online a pair of Sateur Destinee (2 CT) Earrings (Order # ST63017). The product was received on 1/24. I immediately did not like it as it was not as described on their website. I wrote to Sateur on the same date, requesting their refund process. On 1/24, Sateur requested that I take a photo of the product showing the areas that I felt did not meet the quality expected. On 1/26, I sent the photo to Sateur and again requested their refund process. On 1/29, Sateur responded with various discounted Exhange options and various return costs. I responded back indicating that I did not want an exchange. I wanted a refund of the purchase. On 2/2, Sateur came back and told me they could not refund the product because they had a Sale ongoing. I told them nothing was stated in their return policy about Sales impacting a refund. On 2/7, Sateur wrote me requesting $38 for replacement fee and service fee. I told them that I did not want a replacement. I wanted a refund. On 2/9, I sent Sateur a copy of their 30-Day No-Hassle 100% Satisfaction Guarantee policy. On 2/11 Sateur wrote back that because I had a quality issue with the product, the only return they can offer is a replacement. I responded again requesting they show me where in their policy that I am not allowed to have a refund of the purchase paid. It is almost 1 month now that I have been going back and forth with Sateur customer service, and to date, they have not been able to show me where in their documented policy, a customer cannot get a full refund. I have been going back and forth since 1/24 and to-date, still no satisfaction.

My ring did not fit and I sent it back. I wanted a larger size. Your warehouse returned it to me, the same exact size. Now they say the tracking number is wrong. I went to the post office and the mail lady said it's correct. Now I'm stuck with a ring that doesn't fit.

The purchase I made looked just as advertised. Very happy with my purchase fg

Very easy web site to use, showed all the products well presented. Ordering was simple and payment secure, kept informed of what stage the order was at every stage. Arrived earlier than expected which was important as it was a birthday gift.

I have had a couple of purchases with these my experience was absolutely brilliant, service is second to none product is beautiful I will be looking forward to seeing more of there products I give 5*****