SATELLAIReviews of satellai.com

Update on my previous review. Both collars have now failed and been replaced. The warrantee process is straightforward but slow. You have to explain what is not working and send photos of the collars. Each collar took over a month to replace. To sum it up in under a year we have had both collar straps fail and both electronic packages in the collars fail. Beyond the inconvenience of the failures, it is still only an OK product when it works. Definitely find another product. After the warrantee is up, if we have another failure, I will unfortunately be spending significant money again to correct my mistake of buying these.

I would give no stars if I could. The collars didn't work, I bought 3, and customer service likes to give you the run around. Then, when you finally decide to return the collars because they don't work properly, the return process is set up so it takes forever to get a refund, if you ever get one. I had to get my card company involved to finally get resolution! DO NOT use this company!!! They called me after this review and offered me $50 to delete it. They also called me during my return process and wanted me to drop my credit card dispute before the return was completed. I have email proof of the back and forth drama as well as call records. I'm not surprised they are trying to get my post removed when they did not follow their own policies. They are a horrible company.

I have had this collar for several months now. It took a while for my dog to get accustomed to the setting, but now that she has the collar does help some with keeping her in our fenced yard. She will still escape, but that's her breed. BUT, if you live in a rural area, the connection is terrible. The collar will work, but you can't see where your dog is, can't track them, nothing. And now my latest issue is that the collar has stopped sending me notifications if she's approaching boundaries or escaping. I have reached out to the company and keep getting the run around. They tell me it's a low battery, or it's disconnected due to my location, but that's not true! Battery is fully charged and collar is connected. So, I feel like I have a worthless collar.....and of course it's outside of the return window, so I'm stuck. Customer service isn't great, they take days to weeks to respond. My issue still hasn't been resolved.

The collar has been the best purchase for tracking my dog on our 10acre property. When he got ahold of the collar, chewed it up, and destroyed the ability to recharge it, I called to see how to go about ordering a replacement collar. They informed me it was still under warranty and replaced it for me. Very satisified.

The collar is of horrible quality especially for the price. I didn’t even have it six months and it completely fell apart. The links would come apart and the collar would fall off. Luckily I found it each time. After the third time I just replaced all the links with my own. Then the rubber started to crack. It finally completely tore and it was determined it was from being chewed. No. No teeth marks just a straight tear in the rubber. No offer to replace it just a discount for another. Absolutely not.

Terrible collar bad connectivity issues it was shocking my dog while she was safe in the house in the garage it got Terrible where it was hurting my dog more then anything she was scared just to have it on didn't know where she could go the map would show her she was across the street when she was laying in her bed in living room said they couldn't do anything about it but send you a beacon and make the house a safe spot the beacons batteries last 3 months then you need to buy a new beacon for 40$ every 3 months the quality of the straps are terrible do not waste your money on these collars I ended up buying a halo collar signal is awesome I live out in a rural area on some acres DO NOT WASTE YOUR MONEY!!!!! you will regret it.

The customer service has been very helpful in getting me setup. They are responsive and patient. I just started using the collar with our dog, she immediately noticed the noise and vibration when she approached the boundary line. We have not used the static and hopefully we will not need to. So far, it is a great product!

I've had my Satellai dog collars now since May of 2025, and I've had nothing but problems from day 1. They collars do not respond to the GPS or cellular accurately. My dogs are now totally confused by the constant alerts no where near the fence, in fact I have a dog that we now have to walk outside without a collar on in order to get her to go potty, standing right next to her. I was directed to use the BEACON inside the house to mark a safe space and that helped but the beacons have a 90 day battery life and then you are required to purchase a new one every 90 days for $40 because they are not rechargeable or battery replaceable! I've also had the Spot-On collar, which worked flawlessly until the dogs beat up playing and broke a wire, contacted spot-on CS and they replaced the collar for free!