SATELLAIReviews of satellai.com

Worked great for 9 months. Then it stopped making sound. Customer service is a joke. Asked me to basically be there tech support for a week testing things over and over send screen shots of app. Meanwhile my dog is unsafe on our property on a busy road. I’ve realized that satellia DOES NOT care about your dog or its safety as if they did, they would have immediately sent me a replacement and asked for me to return old collar so they could see what went wrong. Instead…..I got the famous satellia run around for 2 weeks. Then I had to put a $500 deposit so they would send me my new collar and that they would refund my monies once they inspected the old one and saw it didn’t work. Basically they think their customers are lying to them until they prove otherwise. I paid the $500 so I wouldn’t have to wait as I do care about my dog’s safety. Well it’s been over a week and I still don’t have it. Took them days to send and they must have strapped it to a turtles back. HEY SATELLIA- DO BETTER, CARE ABOUT ANIMALS OR GET OUT OF THE PET GAME! Absolutely unacceptable. Will down talk this collar to ANYONE that listens. Notice they don’t have anywhere to leave reviews on there site. I’m guessing they pulled them from Amazon because you could leave reviews. Sad.

Not sure where to start with this. At first the product seemed to work well other than the GPS fence wandering a slight amount. My cell service is not the best so I understand a few delays in the App. You need to check your app every time you put the collar on your dog, 9 times out of 10 when you need the App it is in an update mode or needs you to sign back in. The three-five day battery life is misleading, it might last three-five day with very limited function or options. Regular mode battery lasts 2-3 days like the competition. Next comes the quality of the collars themselves. One collar arrived with a faulty charging piece, the company replaced it promptly. Next one of the Mag collars ripping apart. Ok, I have two large dogs so I accept that it was probably one of them grabbing it off the other. Still trying to order the replacement parts. The process started on 06/28/26 and now writing a review 08/06, still no replacement part or shipping update. The product was shipped according to the company on 06/28 same day. After contacting the company multiple times I still have no collars. Going on six weeks without use of a much needed collar. They use Yun Express?? Where are these coming from China? Save a ton of time and frustration by buying from the competition with a proven product. 08/17 Back again adding to my review. Still no collar or explanation. 45 with no use. Customer service and call centers outside of the US are unacceptable. Again "Buyer Beware"; go with the proven competition. Not sure where to turn at this point. I'll probably need to bite the bullet and purchase another set from another company.

Returned within 24 hours. The boundary drifts a LOT. We have great cell coverage and an unobstructed view of the sky and it still didn't work. Your phone gets blown up with notifications that you can't customize. It would consistently show my dogs halfway across the neighborhood. I did everything they recommended to fix this issue. I even communicated with customer service about how to customize the ridiculous amount of notifications I was receiving. The customer service agent told me that I can't customize the app's AI notifctions but I could turn off all notifications from the app on my phone. What good is that? The company's solution when I requested a return was bribe me to keep the product by giving me an extended free subscription. When I declined they suggested I purchase a bunch of their beacons to help prevent false alerts. The beacons are expensive and only last 3 months. No way. Also, I tested out one of the beacons that comes with the collar and since the boundary drifts so much it is essentially useless. They also hide negative reviews. I posted my honest review on their website (which was far more kind than this review but honestly I'm upset that they have hidden my review) and I even verified my review through a third party website with my information and you can no longer see it. I even managed to find a place through Google to leave a review and Satellai's profile has since disappeared so my review is gone. So here I am creating an account through Trust Pilot because my displeasure with this company is so intense. Hiding reviews about a product is manipulative. From what I can see Satellai has no control over this site. We have since purchased the more expensive SpotOn collars and we couldn't be happier. You get what you pay for. Unfortunately, I feel like Satellai over charges for what little their product provides. They also deducted over $50 from my return to cover the shipping of their product. I should have read the Google Play reviews before purchasing. They seem to be the most accurate. Hopefully this helps prevent someone else from making the same mistake I did!

I would give no stars if I could. The collars didn't work, I bought 3, and customer service likes to give you the run around. Then, when you finally decide to return the collars because they don't work properly, the return process is set up so it takes forever to get a refund, if you ever get one. I had to get my card company involved to finally get resolution! DO NOT use this company!!! They called me after this review and offered me $50 to delete it. They also called me during my return process and wanted me to drop my credit card dispute before the return was completed. I have email proof of the back and forth drama as well as call records. I'm not surprised they are trying to get my post removed when they did not follow their own policies. They are a horrible company.

The collar is of horrible quality especially for the price. I didn’t even have it six months and it completely fell apart. The links would come apart and the collar would fall off. Luckily I found it each time. After the third time I just replaced all the links with my own. Then the rubber started to crack. It finally completely tore and it was determined it was from being chewed. No. No teeth marks just a straight tear in the rubber. No offer to replace it just a discount for another. Absolutely not.

Terrible collar bad connectivity issues it was shocking my dog while she was safe in the house in the garage it got Terrible where it was hurting my dog more then anything she was scared just to have it on didn't know where she could go the map would show her she was across the street when she was laying in her bed in living room said they couldn't do anything about it but send you a beacon and make the house a safe spot the beacons batteries last 3 months then you need to buy a new beacon for 40$ every 3 months the quality of the straps are terrible do not waste your money on these collars I ended up buying a halo collar signal is awesome I live out in a rural area on some acres DO NOT WASTE YOUR MONEY!!!!! you will regret it.

I've had my Satellai dog collars now since May of 2025, and I've had nothing but problems from day 1. They collars do not respond to the GPS or cellular accurately. My dogs are now totally confused by the constant alerts no where near the fence, in fact I have a dog that we now have to walk outside without a collar on in order to get her to go potty, standing right next to her. I was directed to use the BEACON inside the house to mark a safe space and that helped but the beacons have a 90 day battery life and then you are required to purchase a new one every 90 days for $40 because they are not rechargeable or battery replaceable! I've also had the Spot-On collar, which worked flawlessly until the dogs beat up playing and broke a wire, contacted spot-on CS and they replaced the collar for free!

Out of the gate, my dogs were getting shocked when they were 50 yards inside the fence line we drew. We requested support via email and form online; got no response. The fence line continues to be spotty, and we have compensated in response. Within 30 days of having the collars, the fasteners on one of the collars came loose and fell off while the dogs were out and about (47 acres, not going to find it...). I called the support center, was told they didn't have fasteners in stock, was told I would get an email response to resolve the issue. Again, no response. I had to buy make shift hardware to fix the collars. Since the time of requesting assistance, I have sent multiple follow up emails and filled out the form online, trying to get a response. The phone support is quite obviously a call center who has no idea how to support the collars, so calling seems pointless. The Spot On collars have better support, but the collars fall apart, the Satellai collars have the protective cover, which compensates for poor quality, but the customer support is awful.