SATELLAI Reviews | Read Customer Reviews of satellai.com

SATELLAIReviews of satellai.com

3.8123 reviews
Cats & Dogs

SATELLAI

About SATELLAI

At SATELLAI, we are committed to improving pet safety, health, and happiness through technology. A dedicated team of pet lovers, hoping to help people just like us better care for their closest companions, we endeavor to bridge the gap between pets and people. We’re constantly looking for new ways to help pet parents look after and understand their fur babies by keeping them constantly connected and comprehensively monitored. Animals can’t always communicate with us in ways we understand, and don’t always understand what we want from them. With satellite-powered location tracking, activity monitoring, and AI insights into your pet’s well-being, SATELLAI provides tools that overcome these hurdles to help pets and the people that love them connect better than ever.

SATELLAI (satellai.com) has 123 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.

Also known as: satellai.com
Website: satellai.com
Category: Cats & Dogs
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 41% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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SATELLAI reviews

123 approved reviews, newest moderated first

Stevie S.
Oct 15, 2026
I had a problem and they were very…
I had a problem and they were very quick and helpful to get it fixed. Communication was super fast especially on the weekends, I was surprised.
Response from SATELLAIOct 16, 2026
Hi Stevie, Thank you so much for your wonderful feedback! We're really glad our Customer Support team was able to resolve your issue quickly and make the process smooth and easy for you. It means a lot to hear that our responsiveness, especially over the weekend, exceeded your expectations. We know how important timely support is, and we're always working to make sure our customers feel supported whenever they need assistance. Thank you again for choosing SATELLAI and for taking the time to share your experience. We truly appreciate your trust and support! --The SATELLAI Team--
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Debra
Sep 30, 2026
Support team was amazingly helpful
Support team was amazingly helpful. I chose to communicate through email for my questions. Every question was explained and helpful. If you also have hard time with set up don’t hesitate to contact them. It’s been two days with the collars for two of our rescue residents, we have a large area for them to roam with lots of trees. They are loving the freedom. I absolutely love the fact that it has recall on the app, our dogs have been very responsive to them. We are not using the stim at this time because they are being very responsive to just the commands. My only complaint is the collars are heavy but it does not seem to bother them at this point. I downloaded the app to my iPad so I can have it on while I am working and see their activity. Even though I get alert when they are at the boundary lines. This is helping me recall them so they are aware they have gone to far and need to return. Highly recommend this investment.
Response from SATELLAIOct 8, 2026
Hi Debra, Thank you so much for sharing your experience! We’re glad to hear our support team was able to answer your questions and help you get everything set up. It’s great to know your rescue dogs are enjoying the freedom of your property while you have peace of mind knowing where they are. We really appreciate your recommendation and trust in SATELLAI! --The SATELLAI Team--
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Michelle B.
Sep 29, 2026
Overall pleased
Overall, I am happy with this GPS collar for my Golden. She picked up the idea of boundaries very quickly, within a half hour. I had treats with me and she knew to come back to me for comfort and a treat if she heard the whistle at the boundary. She has never reached the vibration or static level, the whistle is always enough for her. I like that I can trigger a whistle to come home if I need her to come inside. One whistle and she happily comes in. Customer support has been really responsive and helpful. I did have to play with the boundaries a while to make sure she was getting maximum use of the property and not receiving whistles too early. It was tricky where there is a metal building. Sometimes it will whistle if she has it on in the kitchen for whatever reason, but she always has it off indoors anyway. The only disappointment is the battery life being only around 24hrs even though she only wears it 3 - 4 times a day and rarely triggers the whistle. We just make sure to charge it overnight every night.
Response from SATELLAIOct 8, 2026
Hi Michelle, Thank you for sharing such a detailed review! We’re glad to hear your Golden picked up the boundaries so quickly and that the whistle has been working well for her. We also appreciate you sharing your experience with the metal building and battery usage — feedback like this is very helpful to us. Thank you for your recommendation and for choosing SATELLAI! --The SATELLAI Team--
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JEREMY C.
Sep 29, 2026
top notch company
Had an issue with one of our collars. Contacted customer support, they responded immediately, I sent a photo or 2 of the issue and within 3 days I had a new collar free of charge. They sent constant email updates throughout the entire process and there was no run around about the warranty. Daily operation of the collars are also top notch. I would recommend this company to anyone.
Response from SATELLAIOct 8, 2026
Hi Jeremy, Thank you for the great review! We’re glad our support team was able to respond quickly and get a replacement collar to you within a few days. We’re especially happy to hear that you felt informed throughout the warranty process. We really appreciate your trust and recommendation of SATELLAI! --The SATELLAI Team--
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Raymond B.
Sep 21, 2026
Really happy with the collar and the…
Really happy with the collar and the app! I have 2 German shepherds and they take off after deer daily but now I know where they're at. I have had a couple issues and customer service has been awesome, thanks for keeping me and my dogs together ❤️
Response from SATELLAISep 22, 2026
Hi Raymond, Thank you so much for sharing your experience! We’re really happy to hear that SATELLAI is helping you keep track of your two German Shepherds, especially when they decide to chase after deer. It means a lot to know that the collar and app are giving you more peace of mind, and we’re also glad our Customer Support team has been there whenever you needed help. Thank you again for trusting SATELLAI to help keep you and your dogs connected. We truly appreciate your support! --The SATELLAI Team--
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Joan L.
Sep 18, 2026
The satellia dog fence is a total game…
The satellia dog fence is a total game changer. It is everything I hoped it would be and more. I live on an 80 acre country property and although that is a lot of room...my 2 beagles always seemed to find the road!! There is no way I could possibly put a physical fence around my property....this fence allows my 2 very active little rabbit hunters to roam the entire property without my fear of them running into the road...I can rest easy always knowing where they are at with the live tracking..they are the happiest they have ever been and I have peace of mind You cant put a price on that...the satellia collars are worth every penny and more....they also have a fantastic support team that was there to promptly answer any question I had...im telling everyone about them and always say my dogs deserve it and so do I!!!
Response from SATELLAISep 18, 2026
Hi Joan, Thank you so much for sharing such a detailed experience! We’re thrilled to hear that SATELLAI has given your two Beagles the freedom to enjoy your 80-acre property while giving you greater peace of mind about their safety. Knowing that the virtual fence and live tracking help you keep an eye on two very active little rabbit hunters — especially with a road nearby — is exactly the kind of real-world experience we hope to provide. We’re also so glad our support team has been there whenever you needed help. Thank you again for trusting SATELLAI, recommending us to others, and sharing your experience with us! --The SATELLAI Team--
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Kristin B.
Sep 17, 2026
Reliable product, excellent customer support
The Satellai collars I purchased are excellent and reliable, more so than the SpotOn collars I've used. My GSPs have about five acres of open fields and densely wooded areas to roam freely, and I've always been able to track them. The customer support team is excellent. Their communication is prompt, professional, always courteous, and genuinely empathetic. I highly recommend the collars for peace of mind in all areas.
Response from SATELLAISep 18, 2026
Hi Kristin, Thank you so much for your thoughtful feedback! We’re really happy to hear that SATELLAI has been reliable across both the open fields and wooded areas on your property, and that you’ve been able to consistently keep track of your GSPs. We also truly appreciate your kind words about our Customer Support team. Providing prompt, professional, and genuinely helpful support is extremely important to us, so it means a lot to hear that this has been your experience. Thank you again for trusting SATELLAI with your dogs and for recommending us. We’re glad to be able to provide a little more peace of mind while they enjoy the freedom to roam. --The SATELLAI Team--
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Stephen R.
Sep 16, 2026
Following an issue where a component…
Following an issue where a component detached from the collar, the company graciously provided us with several replacement parts to rectify the problem and ensure we received the correct piece. Our dog is now secure once more, and we are extremely appreciative.
Response from SATELLAISep 17, 2026
Hi Stephen, Thank you so much for sharing your experience. We’re very glad our support team was able to provide the replacement parts needed and make sure you received the correct piece. Most importantly, we’re happy to hear that your dog is safely secured again. Thank you for your patience throughout the process and for giving us the opportunity to make things right. We truly appreciate your support and your kind feedback! --The SATELLAI Team--
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