At SATELLAI, we are committed to improving pet safety, health, and happiness through technology. A dedicated team of pet lovers, hoping to help people just like us better care for their closest companions, we endeavor to bridge the gap between pets and people. We’re constantly looking for new ways to help pet parents look after and understand their fur babies by keeping them constantly connected and comprehensively monitored. Animals can’t always communicate with us in ways we understand, and don’t always understand what we want from them. With satellite-powered location tracking, activity monitoring, and AI insights into your pet’s well-being, SATELLAI provides tools that overcome these hurdles to help pets and the people that love them connect better than ever.
SATELLAI (satellai.com) has 123 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
satellai.com
Website
satellai.com
Category
Cats & Dogs
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 41% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Collar has worked excellent for us and when we lost screws customer service replaced them.
Response from SATELLAISep 1, 2026
Hi Anna,
Thank you so much for your kind feedback! We’re happy to hear that the collar has been working well for you.
We’re also glad our Customer Support team was able to help with the replacement screws. Even small accessory issues matter to us, and we always want to make sure our customers are taken care of.
Thank you again for choosing SATELLAI and for sharing your experience!
--The SATELLAI Team--
BA
Becky A.
SATELLAI has been amazing
SATELLAI has been amazing! Their customer service is fast, friendly, and genuinely helpful. Even more so it is proactive - the reached out to me first. Amazing follow up - if I am unable to respond. Not an annoying way a life gets away from us way. The collar works incredibly well — and has made a huge difference in my dogs' behavior. If she slips out the door without her collar she is staying in the yard. I’m really impressed with both the product and the support. I'm buying two more. Highly recommend!
Response from SATELLAIAug 28, 2026
Hi Becky,
Thank you so much for your amazing feedback! We’re thrilled to hear that SATELLAI has made such a positive difference for you and your dog.
It means a lot to know that our support team’s proactive follow-up felt helpful, friendly, and respectful of your time. That’s exactly the kind of experience we want to provide for every customer.
We’re also so happy to hear that the collar is working well and helping your dog stay safely in the yard. Thank you again for recommending SATELLAI and for choosing us for your next two collars — we truly appreciate your trust and support!
--The SATELLAI Team--
JS
Jonathan S.
So far so good.
Honestly, the ability to have a collar like this is life-changing for both the human and the dog given our location and situation. I was a newer user so I lived through some ups and downs but this is to be expected for a startup. The company is clearly evolving and growing and still working on their product, and I like that. I had a major issue and they handled it well. Customer service has been on top of it. The UX is pretty good and they are evolving was a brand and a softwear in a mindful way.
Response from SATELLAIAug 24, 2026
Hi Jonathan,
Thank you so much for your thoughtful feedback and for sharing your experience with SATELLAI. We’re really happy to hear that the collar has been helpful for both you and your dog, especially given your location and situation.
We truly appreciate your patience as an early user. As you mentioned, we are continuing to evolve, improve the product, and fine-tune the software experience in a mindful way. Feedback like yours helps us understand what matters most to real users and keeps us moving in the right direction.
We’re also glad to hear that our Customer Support team was able to help with the issue you experienced. Thank you again for trusting SATELLAI and for being part of our journey as we continue improving.
--The SATELLAI Team--
AU
Austin
Customer service is fantastic
Customer service is fantastic. Had an issue where I lost one of the screws to the collar. The support team ordered a replacement for me free of charge. The support team goes above and beyond to ensure their customers are taken care of
Response from SATELLAIAug 19, 2026
Hi Austin,
Thank you so much for your kind words! We’re really happy to hear that our support team was able to help quickly and arrange the replacement screw for you.
We always want our customers to feel taken care of, even with small accessory issues, so your feedback means a lot to us. Thank you again for choosing SATELLAI and for sharing your experience!
--The SATELLAI Team--
CT
Chris T.
Innovation in design and quick and kind behind the scenes.
I am giving them 5 stars but there’s still just some kinks that need to be worked out before I would absolutely swear by this device across the board. Customer service gets 10 out of 5 stars though and if that was the only factor they would be untouchable. But the product itself does need just a little more fine tuning. Awesome product though and truly innovative and a game changer and life saver in many ways. All the same, I greatly recommend this product and this company.
Response from SATELLAIAug 17, 2026
Hi Chris,
Thank you so much for your thoughtful feedback and for giving SATELLAI 5 stars. We’re really happy to hear that you see the innovation and value in the product, and we truly appreciate your kind words about our customer service team.
We also appreciate your honest note that there are still areas that need fine-tuning. Feedback like this is extremely valuable to us, and we’ve shared it with our product team as we continue improving the overall experience.
Thank you again for recommending SATELLAI and for trusting our team. We’re grateful for your support and will keep working hard to make the product even better.
--The SATELLAI Team--
SM
scott M.
Worked great for 9 months
Worked great for 9 months. Then it stopped making sound. Customer service is a joke. Asked me to basically be there tech support for a week testing things over and over send screen shots of app. Meanwhile my dog is unsafe on our property on a busy road.
I’ve realized that satellia DOES NOT care about your dog or its safety as if they did, they would have immediately sent me a replacement and asked for me to return old collar so they could see what went wrong.
Instead…..I got the famous satellia run around for 2 weeks. Then I had to put a $500 deposit so they would send me my new collar and that they would refund my monies once they inspected the old one and saw it didn’t work. Basically they think their customers are lying to them until they prove otherwise.
I paid the $500 so I wouldn’t have to wait as I do care about my dog’s safety.
Well it’s been over a week and I still don’t have it. Took them days to send and they must have strapped it to a turtles back.
HEY SATELLIA- DO BETTER, CARE ABOUT ANIMALS OR GET OUT OF THE PET GAME!
Absolutely unacceptable. Will down talk this collar to ANYONE that listens.
Notice they don’t have anywhere to leave reviews on there site. I’m guessing they pulled them from Amazon because you could leave reviews. Sad.
Response from SATELLAIAug 11, 2026
Hi Scott,
Thank you for sharing your feedback. We’re truly sorry for the frustration and stress this experience has caused, especially because your dog’s safety is involved. We understand how upsetting it must be to lose an important feature after the collar had been working well for months.
We’re also sorry that the troubleshooting and replacement process felt slow and repetitive. Our intention is to properly identify the issue and provide the right resolution, but we understand that the process did not feel timely or supportive enough in your situation.
Our support team is actively reviewing your replacement case and shipping status to make sure this is followed up as quickly as possible. Your feedback about the sound issue, replacement process, communication experience, and shipping timeline has also been shared internally so we can improve how urgent safety-related cases are handled.
We’re sorry again that we did not meet your expectations. We care deeply about pet safety and customer trust, and our team will continue following up with you directly until this is properly addressed.
--The SATELLAI Team--
LW
Leah W.
Worth every penny.
This is an amazing company and product. The customer service is absolutely top notch. Unfortunately, we couldn’t use the collars we bought because our rescue dogs were too skittish taking them on and off. However, should the time come to buy satellite collars again, Satellai is our only stop.
Response from SATELLAIAug 11, 2026
Hi Leah,
Thank you so much for your kind words and thoughtful feedback. We’re sorry the collars weren’t the right fit for your rescue dogs, but we truly appreciate your understanding and the trust you placed in SATELLAI.
It means a lot to hear that you had a positive experience with our customer service team, even though the product didn’t end up working for your situation. We’ll continue working hard to provide reliable products and caring support for every pet parent.
Thank you again for your support. We’d be honored to help you again if SATELLAI is a better fit for your dogs in the future.
--The SATELLAI Team--
TS
Tim S.
Not sure where to start with this
Not sure where to start with this. At first the product seemed to work well other than the GPS fence wandering a slight amount. My cell service is not the best so I understand a few delays in the App. You need to check your app every time you put the collar on your dog, 9 times out of 10 when you need the App it is in an update mode or needs you to sign back in. The three-five day battery life is misleading, it might last three-five day with very limited function or options. Regular mode battery lasts 2-3 days like the competition. Next comes the quality of the collars themselves. One collar arrived with a faulty charging piece, the company replaced it promptly. Next one of the Mag collars ripping apart. Ok, I have two large dogs so I accept that it was probably one of them grabbing it off the other. Still trying to order the replacement parts. The process started on 06/28/26 and now writing a review 08/06, still no replacement part or shipping update. The product was shipped according to the company on 06/28 same day. After contacting the company multiple times I still have no collars. Going on six weeks without use of a much needed collar. They use Yun Express?? Where are these coming from China? Save a ton of time and frustration by buying from the competition with a proven product. 08/17 Back again adding to my review. Still no collar or explanation. 45 with no use. Customer service and call centers outside of the US are unacceptable. Again "Buyer Beware"; go with the proven competition. Not sure where to turn at this point. I'll probably need to bite the bullet and purchase another set from another company.
Response from SATELLAIAug 7, 2026
Hi Tim,
Thank you for sharing your detailed feedback. We’re truly sorry for the frustration you’ve experienced with the GPS fence drift, app delays, battery performance, collar hardware issues, and the replacement process.
We understand how disappointing it is to be without a collar for an extended period, especially when you rely on it for your dogs. This is not the experience we want any customer to have. Our support team has been following up on the replacement case, and we are also reviewing the fulfillment and shipping timeline to understand where the delay occurred and how we can improve it.
Your feedback regarding app stability, battery expectations, Mag Collar durability, replacement communication, and shipping visibility has been shared with our product, support, and operations teams for further review.
We’re sorry again for the inconvenience this has caused. If anything is still unresolved, please continue replying to our support email and our team will keep following up until this is properly addressed.
--The SATELLAI Team--
