Santander Consumer USAReviews of santanderconsumerusa.com

This company is absolutely terrible and I would avoid doing business with them at all costs!!! I have been paying off an autoloan on time for 2 years using my banking account and all of a sudden they blocked my banking account. Ive tried calling customer service but they just give me the run around and blame my bank. I spoke to the bank and they confirmed that it’s not on their end. I tried to speak to a supervisor and Shun (Employee #101119791 ) hung up in my face after waiting on hold for 30 min. So they’re essentially trying to force me to use their “paynearme” service that charges an extra 4 dollars per payment which might not be a lot but I’m already paying them thousands of dollars in interests.this is ridiculous and predatory and I will be contacting a lawyer. Also spoke to Rain (Employee #129234) who was also no help.

I would have given five stars if there was any way to converse with a LIVE person. I have questions and they do not respond to, “leaving them a message”. Other than lack of human touch, this company could be great.

0I've been receiving late payments since I got the car I've sent in 2 checks at one time one says car payment the other says late fee but they didn't put it towards the late fee , the car 13,000 the book value is half of that , I've paid in almost 18,000 that's 5 thousand more that I agreed too but they also want another $9000 which would make it be $27,000 for a 2016 chevy malibu lt , I went too the court house n they said take them too court ,n will assist me with all the proper paperwork but they also said too send santander a release my title letter which will be soon, this company is a scam n if I don't get the title soon, when I get in court I'm suing for alot more that the car title, all the money over, court costs, ect and what ever the judge will give too the max n I've already called that number several times too only get put on hold , then they hang up ! Your email n phone number means nothing at thus point I'm taking u too court , I just checked my email, no email from them at all more lies that I can show the judge too help my case so thanks for lying about some email but u have the info u need

I would not recommend Santander Consumer USA based on my experience. My account is currently in good standing and nearly paid off. I contacted Santander regarding a recent credit-reporting issue and attempted to resolve it directly. After getting nowhere through normal customer service, I escalated the matter through the CFPB hoping someone with actual decision-making authority would review it. The response was extremely disappointing. Santander denied the requested relief, provided no identifiable person or meaningful escalation channel to discuss the decision, and ultimately directed me back to the same general customer-service number that had already been unable to resolve the issue. My biggest problem is not simply receiving an answer I disliked. It is how difficult Santander makes it to reach anyone empowered to exercise judgment or meaningfully review a customer concern. Even after a formal CFPB complaint, the process felt like another layer of scripted customer service rather than an actual escalation. After this experience, I would not voluntarily finance another vehicle through Santander.

I keep having a late fee every month a $30 late fee and I keep paying it and they say that it won’t be on the next bill, but it keeps being a recurring thing every month

I have financed several vehicles through Santander and it has always gone smooth. Dont be late or you will hear from them until you pay. But have been there for me when I needed them always.

Takes way to long to remove funds from bank account.

Would be nice to have an app so I can log in quickly