Santander Consumer USAReviews of santanderconsumerusa.com

Worst interest rate possible even with a decent credit score and payment history. Won’t make this mistake again. Typical dealership behavior getting perks to assign people to this company! Hey everyone check out their fake office copy & paste! This would be another reason for no one to use this company, But let me shed some light on their fake response- In 2023 I bought a new 2023 Chevy Silverado custom off the sales floor with 12 miles on it- had a 530 Credit score and because the finance department at Maher Chevy wasn't in bed with companies like this one-they secured a loan with GM financial for 12.5% and fast forward to now and 21.9% with this crooked company and have excellent payment history and a 615 credit score....tell me how does this make sense to real working class people! Oh----and found this out after digging....... Reports, settlements, and lawsuits indicate that Santander Consumer USA has engaged in predatory lending practices, particularly within the subprime auto loan market. A multi-state investigation led to a $550 million settlement in 2020, based on allegations that the company intentionally approved high-interest loans for consumers who were likely to default. Key details from investigations and settlements include: High-risk loans: Santander was accused of knowingly placing subprime borrowers into auto loans with a high probability of default. Misleading disclosures: The Consumer Financial Protection Bureau (CFPB) found that Santander engaged in deceptive practices by not clearly disclosing the terms of its loan extensions. This led to consumers accruing thousands of dollars in surprise interest charges. Insufficient monitoring: The company was cited for failing to adequately monitor car dealers that falsified borrower income information. Credit reporting inaccuracies: In 2020, the CFPB ordered Santander to pay a $4.75 million civil penalty for furnishing inaccurate loan information to consumer reporting agencies. Loan forgiveness and restitution: As part of the 2020 settlement with 34 attorneys general, Santander agreed to provide millions in consumer restitution and waive hundreds of millions of dollars in outstanding loans. Changes in practice: Santander stated it has since "strengthened [its] risk management across the board" and improved its underwriting practices to ensure affordability. It is important to note that most of these allegations and settlements specifically concern Santander Consumer USA's past subprime auto lending practice Note: to Santander Customer service and auto loan department-you still may have time to remedy this- you know my number, like you said in copy and paste- Have a nice day!

Thanks for having me thanks for being understanding and listening and thanks for helping me out I really truly appreciate y’all.

This is the WORST customer service experience in my life. Good luck trying to accomplish anything except listening to a myriad of robot voices. You will NEVER speak to a human being. I wasted 14 hours over the course of 6 days trying to get ahold of human being at Santander. I finally decided to stop making payments and notified the organization I would NOT submit any more payments until a rep calls me. If you are trying to purchase a car and the dealership mentions SANTANDER - by all means pick up your belongings and run away. This is the WORST customer service experience in my 65 years of life.

Your website is having issues and I cannot sign up for online banking. This is day three of attempting to create account to do online management of my account.

Customer service rep. Walked m e through the steps to create my account. Made is so easy. Thanks

Non existent customer service that will not help me log into an auto loan account that has had the same password and was not changed. They told me to call back in 72 hours which also did not help. If my rate was not 1.9 percent I’d just transfer the loan.

Kane, my assistant was very polite and very helpful. I was finally able to get my account setup after a week and a half trying to get it setup for online account.

My experience was perfect! Mr Lamar was a great player, he was a good communicator and was very knowledgeable of that field of work! My confidence was low on arrival but after sitting with him, he made everything worth coming! He is a standout!! I appreciate the support!