Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Artur K.
Jun 16, 2026
the worst bank
Customers should not have to contact support multiple times to receive consistent information about funds that belong to them.
Response from Santander Consumer USAJun 17, 2026
Hello Artur! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Bonnie R.
Jun 16, 2026
I am in need of talking to an actual…
I am in need of talking to an actual human..so where is your customer service? I have a phone number that keeps u in a constant loop..the acct number I have isn't correct obvious..and its from a letter you printed it on to me to confirm a payoff. Frustrating.
Response from Santander Consumer USAJun 17, 2026
Hello Bonnie! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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miguel V.
Jun 15, 2026
Fue muy fácil hacer el pago
Fue muy fácil hacer el pago
Response from Santander Consumer USAJun 16, 2026
Hello Miguel! Thank you so much for taking the time to provide your feedback and we appreciate your business. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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R C.
Jun 14, 2026
You don't answer any questions it's a…
You don't answer any questions it's a generic text situation and it's probably the worst website I've ever seen for help it's horrendous it's horrific and your people don't speak English. You actually make me very very upset!!! Call me ASAP at 305 773 7260 RC
Response from Santander Consumer USAJun 16, 2026
Hello there! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We've sent your information over to one of our specialists for review and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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Dennis G.
Jun 13, 2026
This company sucks
This company sucks. First you can’t get someone who actually speaks English as a first language. They told us our son is not currently on active duty. He’s in between the UAE and Iran on an Aircraft Carrier. They want him to call them. Apparently they don’t understand how a war works. I would advise against ever using this company
Response from Santander Consumer USAJun 15, 2026
Hello Dennis! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Michele S.
Jun 13, 2026
This company is the worst !
This company is the worst !! I have had my vehicle paid off since August of 2024 and I have been having problems with getting the lien removed off the title so I cant get a clean title nor sell the vehicle. I have contacted them multiple times and tried to explain this but for one, you cant understand any of their foreign customer service workers, I cant lig in to my account cause its closed, they emailed me and sent a hard copy of supposedly the lien release letter but the DMV will not except it as a verified document because it doesnt have a notarized signature on it. I keep telling them this over and over but the issue is not being resolved so im stuck with a vehicle I cant do anything with . Do not get in bed with this lender, run away and run away fast!!!!!!
Response from Santander Consumer USAJun 15, 2026
Hello Michele! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. Trustpilot has sent you an email requesting additional info, or you may contact us at 888.222.4227. Please review your email at your earliest convenience. Have a great day!
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Barbara
Jun 12, 2026
You have a great website but it’s very…
You have a great website but it’s very irritating to have to go to the web just to make my payment I really wish you had a app for car payments that would be so much easier to use and not have to do so much navigating in the web!
Response from Santander Consumer USAJun 15, 2026
Hi Barbara! Thank you so much for taking the time to provide your feedback and we appreciate your business. Unfortunately, we do not have an app but click here https://myaccount.santanderconsumerusa.com/Home/SignIn and be sure to save our link to your favorites and access your account anytime. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Tony R.
Jun 12, 2026
I'm old and have had strokes
I'm old and have had strokes. This is too difficult to set up and use. Please contact me by phone 903 285 4013
Response from Santander Consumer USAJun 12, 2026
Hello Tony! Thank you so much for taking the time to provide your feedback. This isn't the experience we want for any of our customers. We will be more than happy to have one of our specialists look into this for you. Your information has been sent over for review, and someone will be reaching out to you within the next 24-48hrs. Have a great day!
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