Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA Reviews | Read Customer Reviews of santanderconsumerusa.com

Santander Consumer USA reviews

495 approved reviews, newest moderated first

Derek P.
Aug 5, 2026
I have a Santander lease for a vehicle…
I have a Santander lease for a vehicle that was totaled 63 days ago. The insurance company has been trying to pay off the loan for 40 days. Santander customer service is awful, it's all outsourced to representatives in India. Every week, they say they will fix the problem within 3-5 business days. Insurance sent me proof of payment that cleared 13 days ago, and Santander says they haven't gotten a check. Meanwhile, I'm still making payments on a vehicle that has been totaled for two months. Supposedly I will get a refund...that should be fun to chase down.
Response from Santander Consumer USAAug 5, 2026
Hello Derek! Thank you for taking the time to provide your feedback and we hate to hear about your experience. This isn't the level of service we strive to provide. We'd like the opportunity to have the appropriate team review your concerns. We've forwarded your information to one of our specialists for review. Someone will be reaching out to you within the next 24–48 hours to assist further. Thank you for your patience, and have a great day!
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Diana G.
Aug 5, 2026
Had faith in me thank you.
Had faith in me thank you.
Response from Santander Consumer USAAug 5, 2026
Hello Diana! We truly appreciate your feedback and are so happy to have you as a customer. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Susan S.
Aug 5, 2026
We had wonderful support help from a…
We had wonderful support help from a young man who assisted us with signing up for autopay out of our checking account. We were struggling to do everything ourselves but he walked us through every step of the way. We could not have done it without his excellent and patient help. He was simply wonderful!
Response from Santander Consumer USAAug 5, 2026
Hello Susan! We truly appreciate your feedback and are so happy to have you as a customer. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Catherine
Aug 4, 2026
Tried to claim they tried to contact me…
Tried to claim they tried to contact me after wrongfully repoing my car. Only once. Spoke with the lady, she didn’t care. Stay away from this place if you care about your sanity. They wrongfully took my car, refused a payment plan that was told to be ok. Paying 700 a month when I only get 1000 in social security and took my car. Ruined my credit. I later found through various dealerships that they prey on the poor with 33 state wide class action lawsuits one being wrongful repossession practices. I know now.
Response from Santander Consumer USAAug 5, 2026
Hello Catherine! Thank you for taking the time to share your feedback. This isn't the experience we want for any of our customers and we'll be more than happy to have a specialist look into this for you. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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Donna P.
Aug 4, 2026
Cant get logged in
Cant get logged in to create an account
Response from Santander Consumer USAAug 4, 2026
Hello Donna! Thank you for taking the time to share your feedback. We'll be happy to have a specialist look into this for you. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. We're here to help and appreciate the opportunity to assist. Have a great day!
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DALE L H.
Aug 4, 2026
They didn't find any thing for me
They didn't find any thing for me
Response from Santander Consumer USAAug 4, 2026
Hello Dale! Thank you for taking the time to share your feedback. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience, or if you prefer, you can contact us at 888-222-4227. Have a great day!
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Alice E W.
Aug 3, 2026
Honda Online Help
The service representative was very helpful.
Response from Santander Consumer USAAug 3, 2026
Hello Alice! We truly appreciate your feedback and are so happy to have you as a customer. If you have any questions or concerns, please don't hesitate to give us a call at 888.222.4227. Have a great day!
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Mike
Aug 3, 2026
Login Locked - No One Helps
It has been three weeks that I can't login to my account. It says that my account is locked due to multiple failed logins and to contact customer service. I have been calling several times for three weeks and no one fixes the issue. My car payment is now late because of it, and I don't trust making my payment over the phone with someone that doesn't even speak English. I just called now and still no help from this shady auto loaner. FIX THE DAMN LOGIN ISSUES ALREADY. And to the Santander employee replying to messages on Trustpilot, STOP LYING TO CUSTOMERS. There is no customer service helping anyone but your own damn pockets.
Response from Santander Consumer USAAug 4, 2026
Hello Mike! We hate to hear you're still experiencing login issues and understand how frustrating this has been. This isn't the experience we want for our customers. We'd like the opportunity to have another one of our specialists review your concerns and the status of your online account. Trustpilot has sent you an email requesting additional information. Please review your inbox at your earliest convenience. We're here to help and appreciate the opportunity to assist. Have a great day!
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