Samuels JewelersReviews of samuelsjewelers.com

Great prices

Excellent quality...love the crosses I ordered!

I won't talk about jewelry because I don't know about jewelry. The items received look a lot what l saw in the catalog. However... it's in the details where this experience could have been a much better experience. The packaging and boxing of the jewelry was cheap, and it made me question the authenticity of the jewelry. Presentation is everything. Presentation shows care for the profession, the product, and commitment to customer satisfaction. It could have been much better.

Items received don't look like pictures on website. The colors are way off. Communication is pretty much non-exsitent. Shipping take a more like 3 weeks instead of 5-7 days for standard shipping.

I love the items i have purchased through Samuels.

We purchased a 3 carat engagement ring with wedding band ,it was marked over &10,000 and sold to us for a little over $6,000. I had it resized , when I got it back, it look like missing some diamond it looks different, the stone seems smaller. We took it different jewelry store and asked them how many carat my diamonds, we didn't tell them of many carat the ring and where we got it. They checked it in front of us, the guy said , the ring it's only 2.25 carat. I know it something not right this ring, I'm so mad why they do that???? The ring pass 30 days to return it and we haven't make one payment yet, but we will never pay this ring. Im going to return the ring that's not right of they did.

The ring I ordered was lost but they politely apologized and got another one for me and made it right definitely would recommend the ring is very beautiful and she loves it thank you Samuels Jewelers!

Jewelry is great, but had made 3 orders and only 2 showed up.