Sally BeautyReviews of sallybeauty.com

HANDS DOWN WORST WEBSITE! I could have ordered from wish and got my order faster. 2 weeks and still nothing from my order. AND they charged my credit card for the full amount and then for each individual product, then shipped nothing. Complete waste of time and money! Not even a way to cancel my order!

Disappointed, even in today’s pandemic every company can send out a response to a customer.. except Sally’s beauty. Two auto emailS later I’m still out my product and money.

After waiting a week, they cancelled my order without explanation while still listing the exact item as available for purchase on their website.

I ordered a parrafin wax spa and half of the contents that go with it was not in the box. I cannot get thru to call or email. They have the worst service and products. I will never order or purchase anything else from them. This company is overrated in price and very jinkey!

Do not order online from SALLY's Beauty Supply. They did not ship all my merchandise and there is no way to contact where you can speak to a representative. They do not respond when you contact email customer service. You will only get an auto-generated message. Nothing of significance. Its been over a month and I have never received my merchandise and still can not get anyone to call back or email me. I am just out the money, it's like being robbed with no consequence for the merchant.

Ordered 5 items. Day of delivery, I received an email from them stating that I was getting 2 items. Received my two boxes for my two items. 1 dye brush in a box measurements of 11in L x 7in H. Absolutely wasteful and I'm not one to get upset by boxes, because I always reuse them. This, though, made me silently weep for the soul who went overkill on the packing. Called customer service, no answers. Facebook Messenger, still have not read my message (message sent May 6th). Thankful for Ulta! They had it in stock and at my local store for curbside pickup. Even better, it cost less! Just based on the online experience, the likelihood of shopping in person in the store is hovering around the "not gonna happen" level. Moral of the story...be prepared to be disappointed if you order from Sally's and if you have another option, go there.

The worst customer service out there. Amazing that they are still open!!

I honestly wished I would've been on here before I ordered online. I NEVER thought that it would be a problem because I've ordered from them in the past but reading the reviews that people are recently posting would of had me go straight into Sally's instead of online. I ordered five items one was a key to squeeze out all of the hair dye product out and 4 hair dyes. I have the key but no hair dye. Also I ordered for u.s priority mail. Sallys gives you a order conformation but no tracking the package. I know there is delays and I'm okay with that but hearing that people who may have ordered before me are getting no response and no help from their local Sally's is terrible. I feel like Sally's may be scamming us. I hope that isnt the case and missing items shows up or we get refunded.