Saia Motor Freight Line, Inc.Reviews of saia.com

SAIA was inept in getting us a simple albeit important delivery. Worse is the offensive and insulting behavior of their Charlotte employees who interrupt and insult customers at will. Our company rep was called a liar and told that SAIA was trying to help and if she did not want to accept the help that was her problem. The only number available leads you to employees who protect each other while behaving in an outrageous manner by not letting you speak to any of their supervisors. The problem was the window of delivery changed three times which happens, but no one from the company would keep us informed of the changes which caused us undue delay and money. When trying to get someone to take over the delivery other than the ones who had been handling it, we were put into dead air and disconnected. We were never able to contact any member of their management. We will use someone else going forward.

We have had several disputes with re-rating shipments mid-transit. Example picked up in Seattle but not re-rated in Seattle, re-rated in Salt Lake City, and then delivered in DFW. We have been disputing ~$5000 dollars in over-charges while at the same time requesting $3200 in damage done to our freight. This has been going on over 14 months. They stopped talking to us and sent us to collections over the dispute of $5000 about 6 weeks ago. The collections law firm is less than professional and more than aggressive in how they talked to us. Then shortly after Saia sent us to collections they offered us $1000 dollars to cover the damages for the freight they damaged, not the $3200 we proved they damaged. Worth noting they made us resubmit the claim paperwork for the damages over 8 times throughout the 14+ months. The Saia team overall was polite on the phone but not all that helpful, there are no decision makers available to speak with. Hard to get a hold of them unless they call you. We will not be doing business with them again. There are plenty of other LTL providers who provide better service, are more reasonable, more accurate, and have significantly better technology.

Saturday 19 ,2024, 1 pm - Clinton Oklahoma Truck trailer #297082 Worst driver I ever seen almost kill us Cutting people inches blocking Cannot me normal person psycho inside or classic mustache bushman!!!!! Report to police same day Take him responsible and fired that sick dangerous individual

SAIA is by far the worst company to deal with for freight. This company had a driver show up at our shop, pick up equipment, the equipment was fraudulently charged and picked up. Our company found out what was going on and got the equipment stopped and requested to be returned due to everything about that shipment was fraudulent and the person that used fraud ordered the delivery. SAIA turned around and charged us over $1500 for a fraudulent shipment, order, and return!!! Will never use this company again and we ship things daily!

They called and told me that my delivery of a force USA, all in one trainer which weights 1200 pounds will be delivered between 12 and two.Great I called “Out Of the Box” who will assemble it. And made an appt. Well the delivery guy had a 48 foot tractor trailer back down a quarter-mile gravel road and then 300 feet into my driveway and unloaded a 3‘ x 3‘ package that said “one of two”! SAIA told me that they can not find part 2. They blamed in on Force USA. Force told me that they use SAIA to deliver, and was not responsible.They were right!! SAIA lost a 12,00 lb 8’ long package and couldn't find it!! “Out of the Box” was annoyed, because they had scheduled to assemble it. They lost time and money. I had to text SAIA all that day asking when will it be delivered!! I lost a day! And now I have to keep harassing SAIA for a delivery day, and schedule another assemble day!! I lost time and money!! This company is TERRIBLE!! Don’t use them!!

Was over an hour late delivering and despite paying extra for this service, the grumpy driver did not deliver the item to the correct spot, saying "I have a schedule to keep".

Trying to bill be for 3 failed pick up attempts because they didn't follow instructions on the pickup order. Literally the worst experience I have ever had with a freight company, there is no end to how stupid their team is. The debt they are trying to collect should go to the seller, since they didn't pack a 150lb item correctly, and the package arrived in pieces. I refused delivery, and somehow now Saia is trying to collect a bill for the failed pick up attempts. The lowest IQ group of people I have ever interacted with.

Of all of the trucking companies our business has to deal with Saia is the worst. They will waste your time by telling you a.delivery might be on a certain day then make no effort whatsoever after wasting your day. If you have a choice, choose anyone else.