Saia Motor Freight Line, Inc.Reviews of saia.com

Saia Freight driver called my office 5 minutes out to say he had a delivery for us. As our parking lot is too small, he had to park at our gate and walk less than 250 feet to our office. When he did so, he direct said he could not drive our forklift to remove the delivery. When I told him I had no one else to drive the forklift and move the delivery, he walked out and slammed our door. Once my back was turned and I was busy, he walked back in our office, through our warehouse, and got on our forklift without permission and without waiting to see if I could find someone to help out. He moved the delivery to the front of my building, left the forklift, and got back in his truck and left. He also flipped me the bird as he left. He was completely in the wrong for entering my warehouse without permission and using our forklift, not to mention he was extremely rude and nasty. I have his name and phone number.

I have never left a bad review about a company, I usually just suck it up and move on, but This is the worst shipping company out there. What a joke they are. Unable to follow simple directions, Incompetent lazy worthless drivers. Every delivery i have received from this company has had some issue, from losing my order, to taking 16 days to go from Arizona to California, to the drivers pulling up and driving off without knocking or ringing the bell. Do not use this company. They have several hundred bad reviews across multiple sites.

So much of my life span has been wasted by this companies tandem trailer drivers obstruction of the left lane. GET OUT OF THE LEFT LANE!

Like a lot of other folks I have had trouble with SAIA Shipping Company. When my tracking number didn't work I called them and they don't answer after four tries. The had a recording which said they were having difficulties and to call later. Then I got a revised tracking number from the merchant and that did not work on their site, either. First the merchant gave a date of arrival, then they gave me a week later arrival date. This company appears to be unreliable. It's very frustrating for the tracking numbers not to work and not to be able to contact the shipping company.

This is the 2nd time in 6 months that Saia is attempting to "re-rate" me.... meaning they want to charge additional monies on top of the original quote. On the first one, they tried to charge me an additional $562 saying that dimensions given to them were not correct. I just happened to still have the shipment intact in my warehouse and was able to "prove", with pictures, that the information they were touting was an outright lie. They backed right down. Now they are trying it again within 6 months. This company will try to outright "scam" you and bilk you out of more money. Don't trust them. Worst LTL company that I've had to deal with!

DO NOT USE THIS COMPANY!! I'm in North Dakota and ordered something from Seattle. It was picked up on 4th and estimated delivery date at that time was the 12th, then it changed to the 11th, then the 13th. Now it says to call Customer Service for delivery date. When I called Customer Service (she was actually quite pleasant), she told me the trailer was being loaded at a terminal 3-1/2 hours away from me and its next stop would be at the destination terminal which is 45 minutes from me but probably wouldn't get there until the 17th. It's the 13th now and it's going to take 4 days to go 250 miles? I will never use this company again. 13 days to go from Seattle to 2 states over. Ridiculous

They do not care about anything, especially the customer. The customer service phone line is worthless. I totally agree with other reviews on this platform...their delivery policies are completely unreasonable, they are not accurate on weight, length, they reweigh and decide on whatever length they see that works for them. Not considerate of the customers time at all.....you are on their schedule and only their schedule. Cover yourself take pictures, measure and weigh again if possible. STAY AWAY FROM THIS TRUCKING COMPANY.

Completely unreasonable policies designed to rip off customers anyway they can. We've been a customer with SAIA for decades and it's finally time to stop putting up with their nonsense.