Saia Motor Freight Line, Inc.Reviews of saia.com

An order through Amazon didn’t arrive as stated on the tracking information which in so many words blamed the shipper…. so I phoned SAIA. The large package never made it to SAIA, the problem was on the vendors end. As required the order was cancelled and reordered. Just spoke with the SAIA terminal again expecting delivery tomorrow. SAIA must have an internal employee acknowledged customer service memo to always be courteous because every person no matter the department was not only courteous but friendly, happy, helpful and a pleasure. It’s the little things that make someone’s day a bit better… SAIA your staff are outstanding. Crossing my fingers now that this long awaited package comes intact perfect and undamaged…

Long story short shipped an item that I sold on Ebay. Was quoted $700 with online and on the phone with them. Shipped the item and they said it was $1800 because of this that and all a bunch of excuses. Held the item hostage until the bill was paid. Corrupt company, don't ship with them! Terrible greedy company!

Avoid at all costs. I've been trying to get a pallet delivered and have had nothing but headaches. They didn't contact me to set up a delivery date and so I contacted them. After getting a delivery date, it came and went without any further contact. I called them every day since then trying to figure out what is going on and have had a completely different answer every time. They said emails were sent, notes were left, and that I would be contacted several times but none seem to have happened.