Saia Motor Freight Line, Inc.Reviews of saia.com

They charge a re-consignment fee if you switch from having a delivery to a dock pickup. This makes zero business sense as I’m saving the company time, fuel, & they can complete other deliveries instead of worrying about my delivery. Genius CEO! If possible, I’ll never use or recommend Saia again!

I have been working with SAIA for the past few months, and I must say that my recent experience has been nothing short of a nightmare. In the past 90 days, I entrusted them with my business worth a staggering $72,792.98, consisting of 153 shipments. Initially, my interactions with SAIA were excellent. They delivered shipments on time, and our pallets reached our customers in pristine condition, without a single rebill. However, the tide turned dramatically in the past month. It's as if SAIA suddenly forgot how to do business. We were slammed with rebills for every single shipment, and the amounts were astronomically higher than the quotes we received. These charges seemed entirely bogus and unjustified, leaving us feeling cheated and frustrated. But the horror didn't end there. SAIA quite literally took a chainsaw to our pallets. Pallets that once held our products securely were now cut open, and the aftermath was nothing short of a disaster. Our customers received shipments with loose, damaged, and even missing products. It's hard to believe that a professional shipping company could be so careless and reckless with our valuable cargo. I've reached my breaking point with SAIA. The trust and reliability we once enjoyed have been shattered beyond repair. It's as if they deliberately sabotaged our shipments and gouged us with exorbitant charges. I cannot express my disappointment and frustration strongly enough. I am absolutely done with SAIA, and I urge anyone considering their services to think twice before entrusting them with your precious cargo. This experience has been a costly lesson in the perils of dealing with an unreliable and unprofessional company.

Had a appt for drop off, called 3hrs prior to appt said now or never, i couldnt make because i planned my day for the time the appt was for. They said they would be there at the appt time, no show no call no nothing, i looked at thracking and it said the shipment was returned to terminal at thestart of the time the appt was for. So they are liers when they said they would be at the appt, dishonest liers, plenty of other shippers to use. Check out there reviews pretty shoddy place

It took 5 weeks for a shipment to go from Southern California to Oregon via Chicago for some unknown reason. The crate was being held together with Saia branded straps. The crate had numerous forklift puncture holes. Here's the travel HISTORY DATE TIME LOCATION ACTIVITY 3/22/23 02:16 pm CLACKAMAS, OR Delivered 02:05 pm CLACKAMAS, OR Arrived at Delivery Location 08:37 am Portland, OR Dispatched for Delivery 05:31 am Portland, OR Load Trailer: 487355 04:31 am Portland, OR Unload Trailer: 292633 Assigned 03:15 am Portland, OR Arrived at Destination Terminal 3/21/23 07:49 pm Spokane, WA Departed from Terminal 03:34 pm Spokane, WA Load Trailer: 292633 09:58 am Spokane, WA Unload Trailer: 317086JBHU Assi 09:57 am Spokane, WA Arrived at Breakbulk Terminal 3/17/23 09:25 pm Chicago, IL Departed from Terminal 05:13 am Chicago, IL Load Trailer: 317086JBHU 05:12 am Chicago, IL Load Trailer: 227008JBHU 3/16/23 10:07 pm Chicago, IL Unload Trailer: 286326 Assigned 08:25 pm Chicago, IL Arrived at Breakbulk Terminal 07:22 pm Grayslake, IL Departed from Terminal 10:04 am Grayslake, IL Load Trailer: 286326 09:24 am Grayslake, IL Load Trailer: 530800 2/22/23 05:58 am Portland, OR Weather Delay 00:00 am Portland, OR Delayed due to LH CLOSED WINTER WEATHER (MP) 2/21/23 12:09 am Portland, OR Unload Trailer: 285345 Assigned 2/20/23 10:57 pm Portland, OR Arrived at Destination Terminal 06:15 pm Medford, OR Departed from Terminal 2/18/23 04:33 pm Medford, OR Arrived at Breakbulk Terminal 07:34 am Fresno, CA Departed from Terminal 07:24 am Fresno, CA Arrived at Breakbulk Terminal 01:46 am Fontana, CA Departed from Terminal 2/17/23 03:45 am Fontana, CA Arrived at Breakbulk Terminal 02:16 am LONG BEACH, CA Departed from Terminal 2/16/23 07:37 pm LONG BEACH, CA Load Trailer: 285345 07:06 pm LONG BEACH, CA Unload Trailer: 293805 Assigned 06:28 pm LONG BEACH, CA Arrived at Origin Terminal 04:42 pm LA HABRA, CA Depart from Customer Location 03:32 pm LA HABRA, CA Pickup from Customer

Danny is my delivery superhero. Amazing job....I don’t even have the words to describe it. Please give him a raise!

Terrible delivery company, scheduled delivery not delivered, no call to let me know it’s not coming, extremely frustrating. Extremely disappointing this NO delivery has cost me more money than the the swingset I purchased because of lost wages lost overtime

Billed me twice for the same shipment, inadvertently paid both freight bills before realizing it was a duplicate shipment. After trying to get them to refund the duplicate, I eventually disputed the credit card charge (thank goodness I paid with credit card!). Strings and strings of emails ensued after which they finally said "oh yeah, we see, yes, your account is clear." I stopped using them, of course as that was the last straw. 6 months later they came after me for the duplicate shipment payment. I pulled out my string of emails and spend hours back and forth again across about a week until finally they were like "oh yeah, you're right." 6 months later......same story. It's been ALMOST 2 years now since the original (July of 2021) and it's still popping up in my email every so often. I can only assume they are waiting and thinking maybe a new person will be in the position and just send them money. But I'm the president of the company and I'm not going anywhere and they aren't getting another dime from me. They say they are going to send it to collection, like that's going to scare me into giving them money that isn't theirs.

Had a tracking number days before the system couldn't catch up to make a drop off appointment. They didn't show up call or reschedule another. Wouldn't answer my calls or call me back. When they did show up, they still hadn't called me and just left the windshield I ordered outside on the floor didn't even ring the doorbell to see if anyone was there. Crap company