Saia Motor Freight Line, Inc.Reviews of saia.com

If there was an option for zero stars, I would’ve taken it. Six pallets were supposed to be delivered August 5 between 10 and 2 PM. At 2:30 PM I called to find out where the load was. It never made the truck and nobody called to tell me. August 6 appointment was made between 10 and two. Once again I called at 2:30 PM and it never made the truck and nobody called. Here I am August 7 with an appointment that they had given between 10 and two I called to see where the truck was and it will not be delivered until 6 PM. This is ridiculous. I’ll never use them again and I ship cost over $1 million a year.

Saia has consistently missed delivery dates by several days and even as much as two weeks. On top of their slow and unreliable deliveries, their customer service is very poor. They don't attempt to solve the problem or seem concerned about our delayed shipments. They are terrible business partner.

On Thursday, 7/11, I got a call from Saia to make an appointment for delivery of a pallet. The appointment was set for delivery between 11 AM and 3 PM on Friday. Since I had not gotten a call from their driver by 3 on Friday I checked their website and it stated delivery between 6 and 9 PM. An hour later that delivery window was changed to between 4 and 7 PM that Friday. By 6 PM however it said that the appointment had to be rescheduled. I wasted the whole day waiting for Saia to deliver. They should have had the courtesy to call.

they cut me off hwy 49 and a manager just hung up on me! MY son is sick!! how dare you!

My sissue is with Saia-pro and tribal They forgot to package my 2 front tires for a 125cc r2 atv I didn't open my package within the two days so basically I have to pay another shipping cost for there mistake straight garbage Even the original date for the delivery kept changing they lost my package had it in another state twice had to rearrange things to accommodate them but the same can't be reciprocated.. if there shipping couriers (saia pro)are the problem.they need new couriers

They gave us a shipping price and then sent us an email saying they changed their mind and tripled the price after a conversation they brought it back down We told them the item would not be available to ship until Tuesday They showed up Monday and where mad that it wasn't ready said they would be back Tuesday never showed up for a week called them to find out what was going on and they had canceled our shipping with out saying anything to us. Called them back got that ironed out they said it would be here in 3 days it's been 5 days...

Rediculas fee, expected more professionalism, the tracking system is the worst I have ever seen anywhere!!! Had better tracking systems from China!!! I have no idea where my package is at!! One time it will say it is in transit, next it is at the place of origin, then instantly it is at the destination location, then next update it is in transit again one says delivery date is 3-29 then the next it is 4-2 I can hardly wait to see what pops up next. I just hope it gets to where it is suppose to go this year

We like the drivers who deliver to our location! But the dispatchers and customer service people are indifferent to consignees. All of our orders from a Canadian supplier come to us on pallets--and must be delivered on a truck with a lift gate, which our supplier specifies for our deliveries. SAIA Denver never delivers our orders on a truck with a lift gate, which means we have to refuse delivery and they have to go back to their depot to offload and reload and redeliver. Often several days go by before they do this. This means our customer orders and inventory are always overdue, thanks to SAIA. And, they also ignore other instructions, like MUST NOT FREEZE. Last week they attempted a delivery on Friday, before a holiday weekend where we had sub-zero temperatures for 3 days. When we refused the delivery for no lift gate, our supplier contacted them with instructions to store the load on a heated trailer or dock. Did they do this? Absolutely not--they delivered 150 gallons of frozen product on Tuesday. For a business that sells products by the piece, having to open and examine 150 gallons of finish (one at a time) for the insurance claim reduces our profit to zero. Shame on SAIA! They are not a good business partner/ service provider--and they know it and are completely unapologetic.