British K.
Their Scene Plus is a bunch of crap
Their Scene Plus is a bunch of crap. On one day I went to Shoppers Drug Purchase $24.27 points 346 Save On Foods Purchase $85.29 points 85 Safeway Purchase $55.17 points 0000 Their program hs no value
Safeway is listed under Grocery Stores & Markets.
Safeway (safeway.com) has 382 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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382 approved reviews, newest moderated first
British K.
Their Scene Plus is a bunch of crap. On one day I went to Shoppers Drug Purchase $24.27 points 346 Save On Foods Purchase $85.29 points 85 Safeway Purchase $55.17 points 0000 Their program hs no value
bruce H.
My father and I went to Safeway this morning to get our flu and covid booster shots. The pharmacist was rude, very rude. We will not be going there again. There are plenty of other places to get vaccines, to have to subject ourselves to this behavior.
Marguerite F.
BEWARE Safeway is totally GOUGING. They substituted a 7.94 valued item with the exact same item for 11.99. EXACT SAME ITEM. Clearly displayed on receipt. Delivery person was rude and not the gender I was expecting. anthony was the expected delivery person but a very petite woman showed up. Door Dash delivered, worst of the worst. CHECK YOUR ORDER CLOSELY.
Kim
Safeway Townsend ave. Montrose is the best. We shop here often. The products are fresh, meat is great, and the staff is awesome. The other day a cashier literally waved me over because his line was gone and I didn't see it. Another time the cashier makes me aware that I have credit for gas on my account. I saved 20 cent off of every gallon of 87 and that's a delight here with the biden fuel prices thru the roof
Chelsea B.
Went to the Flagstaff Safeway at 8:15 am on 9/11. Two cashier lines were open and the cashier I ended up with was John. He had to have been the slowest, worst cashier I have ever had. He yawned at least 5 or 6 times and was the slowest cashier I have ever had. The other line that was open, had 6 customers with full carts go thru before I finished up. When I got in the line, there were two customers ahead of me. Please rethink when you hire college kids that really don't want to work!
Max
In europe there's a law which makes shops sell for the listed price. In safeway you'll hear: "Oh, thqt was a sale from last week, today it's no linger active". I ve been a customer for many years and the only safe thing there is maybe meat. Vegetables and fruits are often rotten.
Lowell P.
Do not use the delivery service ,they messed up my order ,no contact, from them ,so asked for a refund ,no refund yet ,customer service sucks
Dissatisfied C.
I have been a Safeway FreshPass member since November 2021, which cost me $99/annually. YET, I continue to receive the LOWEST and most APPALLING standards of service. April, 2022 - I discovered that the $5 monthly credit that I am entitled to, by being a FreshPass member, was NOT being credited to my account properly. It took NINE DAYS to resolve this matter, after I was forced to email the Director of Customer Service at Albertsons/Safeway and the EVP and Chief Operating Officer · Albertsons Companies. July 22, 2022 - I placed an order for over $125 at approximately 7:30AM PST and was promised delivery between 5-9PM PST. At 3:08PM PST, I received an email from Safeway that my order had been shopped and was on time for the promised delivery time. By 8:55PM PST, I contacted Safeway's customer service to inquire as to WHERE WAS MY ORDER!!! After over ONE HOUR (on Chat as well as over the phone), NO ONE could explain to me 1) where my order was, 2) when I could expect my order or 3) how Safeway would satisfactorily resolve their failure to provide the service that they had been paid to provide. Today is Sunday, July 24th and I was awoken with a notification from my credit card provider that the charge of $126.21 had been processed through my account for an order that I NEVER RECEIVED and had notified Safeway of that very fact!!! So, no problems with their payment/billing department taking consumers money, but HUGE problems with their employees getting out PAID FOR products to those consumers!!!!! I encourage and URGE anyone who is having issue with Safeway and/or Albertsons to: 1) CONTACT: VIVEK SANKARAN, CEO SUSAN MORRIS, EVP and COO 2) Formally document complaints with regard to your experience(s) with either of these grocery stores over email, as your proof Let's make Safeway/Albertsons DO BETTER by consumers, ESPECIALLY during this economically stressful time when people are struggling to survive! Who can afford to have their monies placed on hold while Safeway/Albertsons figure out how to EFFECTIVELY do business??!!!