SaberForgeReviews of saberforge.com

Nobody emails back, just a sham

I've made à purchase on 26th june 2020 and i've no news since then. It's impossible to connect with my mail adress and I've no news or response for my saber. If you live in Europe, leave fast and don't trust them!!!

I did 2 orders. The first one went well and he was pretty good at responding questions and helping me pick a saber. I got it fast and it worked well, so i decided to buy a more expensive one. I bought the maul saber, and that is where the issues started. I got it without the coupler, so I reached out and he said that it should be in the box, which it isnt and kept insisting. So i justvasked him if I could buy one seperate. He said yes and that in about a week he would pit it on the site. Then after weeks past by ,he ignored my msgs. Its been a few months now

I'm a new saber enthusiast and this is my experience with Saber Forge. Between 01 Jan and 01 Apr 2020, I purschased 4 sabers (Katano, Count, Bane, Archon) from them in a rapid secession...1 separate and 3 together...when I saw them all come back in stock at once. All sabers have Hero Tier electronics, a little over $2,000 total, not cheap. They are up front concerning shipping times (18 to 22 weeks per saber in my case) and 1 to 2 weeks for any replies to customer service emails. So, no problems there, they were up front with that and replied to every 'check status' email I sent, there were only 2 times I did that, and it literally took every day they said it would, including an additional 10 to 20 day stop in quality control before shipment. I received the last one today, 09 Sep 2020. My problem is not with the wait time, the sabers are BEAUTIFUL and in my opinion, worth the wait. My problem is their absolute lack of communication, its like they got your money now and they really couldn't give a crap about anything else. Of the 4 sabers, I only received 1 email notice that one had actually shipped. The other 3 just showed up on the door step. A $500 saber leaned up on the dang door, 3 times. It was just dumb luck that someone happened to be home each time. After the first one showed up like that I contacted customer service, a one week wait, let them know I was a little concerned about that and Morgan apologized, answered every question I had...Morgan's on point, thank you Morgan...but nothing changed, 2 more sabers, 2 more show ups on the door, zero notice. Saber Forge, you make a beautiful product but you don't care at all about your customers and you don't even try to fake it. I won't be dropping another penny to you. You should send your whole customer service department to Singapore to learn the craft from SaberMach...those guys know customer service. I highly recommend them.

I've bought two sabers from saberforge and felt compelled to write a review for the customer service. Before my saber arrived, I was alerted that unfortunately one of the features I ordered was no longer available, but they reassured me they would refund me. Great communication. If you want to buy from here the first thing you will need is patience, because while it does take them a while to send out sabers (5 months for me) and respond to emails (usually a week or two), it is definitely worth the wait.

A 12 week wait but came on time and very pleased. Quality sound and craftsmanship imo. I'd say buy with peace of mind.

I ordered a 588.00 Saber, lead time 12-15 weeks, here it is 16 weeks and still unfulfilled. Requested a refund let's see how that goes. People are getting theirs already and I ordered way b4 them. Very unhappy.

I ordered my Saber during Covid lockdown & it got delivered (UK) exactly after 4 weeks. Sorry to hear all the poor reviews but I had an amazing experience & I absolutely love my lightsaber. They do Reply to emails a little late, but that wasn’t a major issue. I want to order a few more now I have confidence with my first purchase, but they are sold out of a lot of my chosen ones. Thank you saberforge