SaberForgeReviews of saberforge.com

It is a scam. They take so long and they ghost you. Don't buy from there.

I hardly ever write reviews but, in this case, I had to make an exception hopefully someone out there will not have to go through all OF the drama I did! I would provide a zero if they had that category available, I wish I had done more research on this company before purchasing ANY of their item's way back on December 9th, 2020 as a Christmas present for my son. they bill you very quick, just under $300.00 but fail to deliver the product on and/or even near Christmas I waited over 90 days and STILL NO PRODUCT. When researching the company online I find many others who have been victimized exactly as I have an must just get tired of the enormous attempts, we have all made including at least 6 from me alone! it tries to get thus company to show some professionalism and deliver our product without excuses. YOU CANT EVEN VCALL THIS COMAPNMY TO SPEAK YO A LIE VRESONIBLE PERSON, NO THEY WANT YIU TO WRITE AN EMAIL, WHERE OWNER OF SABER-FORGE, YOU AND YOUR PEOPLE TOTALLY SUCK WHEN IT COMES TO COMMUNICATING IN ANY EFFECTIVBE WAY WITH THIS COMPANY FORGET IT, IT'S IMPOSSABLE - I ENDING UP AFTER HAVING TO WAIT FOR FOUR MONTHS FOR MY PRODUCT REVERSING THE CHARGES THROUGH MY CREDIT UNION CREDIT CARD so do yourself a favor and shop SOME PLACE ELSE BECAUSE this company absolutely sucks!! after all teh drama listed above they have the gall to finally write me and make threats that if I dont do something about teh charge back I managed to arrange they won't allow me to purchase any additional products from them and they will cancel my account ?? WHAT WHO GIVES A CRAP ABOUT THAT !!! POINT IS I DONT CARE CANCEL MY ACCOUNT BECAUSE I WOULD NEVER DO BUSINESS WITH A COMPANY THAT HAS TREATED ME AS THEY HAVE THEY ABSOLUTELY SUCK!!!! even my own credit union indicated they don't know how a company with so many complaints could stay in business

I also experienced bad customer service from this place ... I spent over 500 dollars on a saber just to have it not work after a month of lightly using it .... I’ve tried multiple times to contact them with no luck .... truth is if I could do it all over again I wouldn’t use this company

The saber took a long long long time to make and also a long time to zend it to The nethelands! No communication at al!!!! An now before fedex wil deliver my saber...... i have to pay €108,25- “tax” This was after i payd like €550,- on The saber!! Saberforge is a bad company! They do not feel for ther costumers, they are monney hungry #¥*+&@! Pardon my franch. Next time buy your costum saber at ultra sabers!!!! They do it fast, good and super friendly!!!!

Tomorrow is the 10th week of waiting For my lightsaber and if I don't get it within 2 weeks, I will ask for a refund, because I bought one for my grandson's birthday on the 29th of december.

The lightsaber took a long time to arrive and the shipping was expensive(not saberforges fault) and when the lightsaber arrived it was amazing. However after just 2 weeks there was a problem and the activation switch and recharge point were falling out. I presume they use glue to keep it in, but clearly it didn’t work. I’m disappointed with the poor quality of their lightsabers.

Order placed December 6, 2020. Today is February 17, 2021. 11 weeks later no communication on order at all. Have left two e-mails with no response. Similar to others. Wondering if anyone has actually received their saber? Does the company actually exist?

I am not an unreasonable person. I am sympathetic that the pandemic has had an unprecedented impact on small businesses. With that in mind, to say that trying to do business with SaberForge was a “bitter disappointment” is simply not enough. This unmitigated dumpster fire of a company provided an unacceptably frustrating experience. I have no idea how these incompetent knuckle-draggers run a business while being so blatantly apathetic and deliberately inaccessible to their customers. But if my attempt is any indication (and based on the “F” on their BBB report, it is), I know that they ought to have been shuttered a long time ago. The detailed account is below, but the upshot is that, if you’re in the market for a custom-made flashlight laser sword…GO SOMEWHERE ELSE!!!!! The SaberForge website had a lead time quoted of 12-15 weeks. I noted at the time that these were pre-COVID numbers. Nevertheless, twelve weeks came and went…no lightsaber. Fifteen weeks came and went…again, no lightsaber. So I looked up how to contact SaberForge directly, and found SaberForge doesn’t have a phone number listed. The only way to get in touch with them is either through email or a help ticket portion of their website. So I wrote a pleasant enough request for a situation report. I waited a few days; no response. I wrote again to follow up; no response. A few days later, I wrote again, but this time I mentioned canceling my order. And lo and behold! I heard back from them! Their reply was, after fifteen weeks without even so much as a courtesy delay email, my order was still in queue. By their own lead time quote, they should have been done with the order by now, and they HADN’T EVEN STARTED IT YET. By now, we’re in late September, and I decide it’s time to get a new estimate on when to expect my order. So I write again, admittedly more pointed than before. As week after week goes by, and I continue to hear crickets back from them, I realize that I need to dig a little deeper on them. Come to find out, the internet is BRIMMING with negative SaberForge reviews with experiences just like mine. Apparently, the company is quite accustomed to taking people’s money and ghosting on them, to the point that they enjoy an “F” rating on the Better Business Bureau website for just that behavior. I didn’t think to check BBB when I placed my order. Now, it’s late October; twenty weeks (again, not 12-15 as quoted! TWENTY.) from when this whole god-awful mess began. I have been as patient as I know how to be. I have sent repeated inquiries for an updated delivery estimate that have gone unanswered. I even tracked down a SaberForge phone number, and rang it off the hook to no avail. Could have been the number to an empty storeroom for all they seem to care. Maybe because mine isn’t the first order they’ve screwed up, and they’ve been bothered so much by all these nagging “customers” and their incessant need to have their “orders” that they’ve paid for with all their “money” met with some kind of “product”. LOL!!!1!