SaberForgeReviews of saberforge.com

AVOID and spend your money elsewhere!! this took 14 weeks to get here when it said 1 - 2 weeks! After i ordered this and upon checking now there are lots of options for customers now which i never got. The wrong wrap was on my hilt and the emitter is basicalyl dangours with very very sharpe edges and spiky points. The charger for the battery is only for american plugs so can't even charge the saber. the customer service is dismissive and shocking and takes a week to get a reply. Will not be ordering from this company again. Go else where and i'll be going to a uk seller next. $204 just totally wasted and now going to have try and get my money back.

Insanely long delivery times outside US. Also dissappointed at the customer service regarding warranty. I had to pay for shipping for my broken blade and it came back with the same problem, some super-annoying flickering. I sent videos of the problem and requested a spare blade to try if the neopixel one was faulty again, but it was against company policy. I would be without my saber for OVER A YEAR. Also I was asked to ship it again for warranty purposes and pay yet another 70€ in shipping. please do something about that insane policy, I most certainly will not recommend this place outside the US because of these things.

The sabre is a bit more expensive than other websites, but after following SaberForge on Instagram, I could see their sabers were the best looking on the market. I did my research on the company, reading the reviews and I can't agree with the majority of the negative ones. The saber took 15 weeks to manufacture and then another week to ship from US to UK. This was all expected as the information was there when I ordered, it was also available on the "Lead Times" section of the website. Having first hand experience with turning, laser cutting and CNC operations, 15 weeks seemed reasonable. The finish on the machined parts of the saber were excellent. There were no updates during the 15 weeks, but there was no information stating there would be. I received and email bang on the 15th week mark, stating the order had shipped. I was updated by FedEx and SaberForge throughout the shipping process. The electronics are excellent, the blade is bright and can light up a whole room. Blade and handle are sturdy and can take a heavy impact. Overall very happy with the order. Will end up ordering again.

I have bought several different sabers from online, Mostly from ultrasabers, but from a few others as well. and in my almost 10 years of buying these things, i have also done plenty of Toying around with the inside of said sabers. Getting me a pretty good idea of how long putting one together would take. That being said, it took over 16 weeks for me to get my saber, that is not something i am use to at all, maybe a week and a half waiting time, but never 16 weeks. I do not understand how it would take that long to put together the insides of a saber. For the saber itself, I quite enjoyed it. It is slim, but feels hardy, and not a lot of things on the handle to get in your way which makes dueling easy. The sound quality is not as loud and clear as my ultrasabers are, but I did like the brightness and the kill key and charge port. Overall, I do really enjoy the product i bought from saberforge, I do not think its the best saber I own, but there are certain things i think it did better then other lightsaber companies, I am happy I bought it, however, I would not wait 16 weeks for another one of their sabers again. I hope after some of the aluminum shortages, and some of the harder internal chips become more available to the company, the wait time would go down to at least 2-5 weeks for a saber to arrive, then I might consider buying another, but not until then.

My son ordered a saber in january. They gladly took the money on january 9th and to this day we still haven’t got the saber. I’ve contacted customer service april 8th and was told the saber was reasembled and ready for quality check. Wrote them again on May 18th wanting a refund, since the saber already had been more than 16 weeks on the way. Have heard absolutely nothing. I don’t know what is wrong with this company, but go find another place to buy your saber, this place is gonna be a headache.

Oh, Saber Forge, it was a long road but worth it in the end. I placed an order for a custom saber, with the Veteran package, in December of 2020. After hearing nothing about its status for THREE MONTHS I attempted to cancel the order, only to receive copy-paste "No because of our 12-15wk lead time policy" emails multiple times. The email exchange with customer service was abysmal. I sent so many emails and received absolutely garbage customer service CONSISTENTLY. Finally in late April 2021, 4 months later, I requested cancellation for the 4th time and was told that I could if I wanted since it had been greater than 15 weeks. I asked what the status of my Saber was, and they actually told me it was preparing to ship! I took a leap of faith and decided to wait for the product, boy am I glad I did. This Saber is beautiful. The custom CNC metal is gorgeous, with no flaws anywhere. The handle wrap is superb. The screws needed to access the saber's functions are low profile and sit flush with no issues. It's bright, makes all the sounds perfectly, and quite sturdy. The product is breathtaking and I absolutely love it; not only is it well made it holds up. I already tested out how "battle-ready" it is and boy it can take a pretty good beating. \ BOTTOM LINE: Absolute TRASH customer service. Do not expect consistent updates on your order, do not expect decent communication via email, do not expect to be able to cancel your order for a month, BUT know the product you're ordering is sublime. One of the best Sabers on the market, definitely worth the wait. I give 3 stars simply because the quality was so phenomenal but the customer service was so abysmal.

I ordered a saber from SF. The next day I learned a needed medical procedure would cost me thousands and I immediately cancelled my order. The store refused to cancel even though they had not begun my order. They then ghosted me and would not reply to anything. They had my money, they didn't care. You can see from the Better Business Bureau they commonly defraud customers.

First time buyer from them, took longer than expected but they did say it's because of a defect they were fixing. Fine. Got the saber worked good for about a week, bare in mind j don't use it for dueling it's just for home use, but I noticed there was a dark line I could see in the blade so I sent them an email with photos. Then the hilt wouldn't charge or even turn on. I emailed them they said they would get back in touch within 2 to 5 business days.. it's been 4 days so I'm still waiting....very disappointed. I'm hoping I can an exchange if not a refund to go somewhere else