rvcarefree.comReviews of rvcarefree.com

Response from rvcarefree.comApr 2, 2024

Hello, We are sorry you feel we deserve a 1 star rating. You should have seen in our availability before ordering, that this is a special order product and requires a 2-5 week lead time. Below in the link gives a description of the availability for your reference: https://rvcarefree.com/carefree-rv-r037517-001-freedom-freestyle-roof-mount-rm-case-endplate-left-hand/?showHidden=true Just as soon as the order ships out, we will provide you with the tracking information via email. If you have any other questions or concerns, please contact customer service at [email protected]. Thank you Kind Regards, ~RVCarefree Team

Response from rvcarefree.comMar 29, 2024

Good Afternoon, Your order is currently on special order as indicated in the description upon checkout. ("Availability: Special Order Product 2-5 Week Lead Time.") We are, however, keeping a close eye on this order for you and will update you with the tracking information once the item ships. Please allow the given lead time as it has only been 9 days since you placed your order. Kind Regards, ~RVCarefree Team

Response from rvcarefree.comMar 14, 2024

Hello Robert, We are sorry to hear you were expecting this part to be in stock as it has been on special order for quite some time now. You should've seen under the Availability for this part "Special Order Product 2-5 Week Lead Time." Please refer to the link below for further details. https://rvcarefree.com/carefree-rv-r001661blk-marquee-otd-awning-end-cap-right-hand-black/?showHidden=true If you have any other questions or concerns, please reach out to our customer service at info.rvcarefree.com. Thank you, ~RVCarefree Team