Kurt K.
The two pieces did not fit the awning
The two pieces did not fit the awning. I had to grind the plastic to remove material to get the pieces to fit. I suspect that is why I lost one piece and the other one haddock a broken tab

We, here at Salty Expeditions LLC, pride ourselves on our extensive knowledge of the Carefree products we sell, the affordable rate we're able to sell them for, and the superior customer service we're committed to provide. Salty Expeditions LLC is an independent Carefree of Colorado parts retailer dealing in genuine and new parts only. Our service to you, our customer, does not end until the parts you have purchased are successfully installed and you're back on the road with a fully functional awning!
rvcarefree.com (rvcarefree.com) has 395 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Kurt K.
The two pieces did not fit the awning. I had to grind the plastic to remove material to get the pieces to fit. I suspect that is why I lost one piece and the other one haddock a broken tab
robert S.
I was sent the wrong part for one side of the awning unit. the motor side is correct
john R.
I haven't received my order yet. I haven't gotten any update or tracking number on my order
Response from rvcarefree.comMar 17, 2025
John, Our records indicate that you received a tracking number on March 13th at 12:43pm stating that your order has shipped and the email also included the tracking number. The order has since been delivered and you were also notified a second time that the order is complete. ~RVCarefree Customer Service
Richard O.
Received an email that the parts were shipped but there was no tracking data. i have no idea where the package is. It may have been delivered to my residence but i won't be home from this RV trip for 10 days yet. Please advise status of the shipment.
Margaret W.
Still haven’t installed…wish there were instructions!
X
Pricing is ridiculously high and poor product support for products more than 3yrs old. I have an awning with speakers that is 4 yrs old. Company told me they are discontinued and no replacement available. I ordered new speaker covers, 2 week lead time and $80 for 2 little plastic covers. It’s been 3 weeks and I still don’t have the parts. I’m still searching for a speaker replacement.
Stephen P.
Still waiting for shipment.
Response from rvcarefree.comMar 29, 2024
Good Afternoon, Your order is currently on special order as indicated in the description upon checkout. ("Availability: Special Order Product 2-5 Week Lead Time.") We are, however, keeping a close eye on this order for you and will update you with the tracking information once the item ships. Please allow the given lead time as it has only been 9 days since you placed your order. Kind Regards, ~RVCarefree Team
Jim in South F.
Well, first of all, I haven’t even received my purchase yet. So I can’t really judge the purchase and delivery process yet. However, your website is one of the most difficult sites to navigate to try to find parts. It took me over 20 minutes to find a stupid little part for the awning. If you read posts regarding this replacement part for the awning, most people can’t even find the part on your website.