rvcarefree.comReviews of rvcarefree.com

Received an email to rate the service BEFORE the part arrived, which caused some confusion. Email inquiry was quickly returned, so all was good.

There was no issue with the product or shipping/delivery and also I had help from the nice people at Carefree to make sure I would purchase the right product for my awning - no problems there. I did have problems with the instruction. It was just as bad as those from China. The instruction to convert a manual awning to electric is awful. It's mostly pictures which are very difficult to decipher and no wording to explain how to put this motor assembly to the rest of the awning. What took me about 4 hours to figure it out, should have taken about half hour. Once I figured it out, then it was easy. It's hard to believe that a company like Carefree of Colorado doesn't have good written instruction and/orvideos available to help consumers like me to install a conversion kit like that one I purchased, hence, reason for the poor review.

Bummer it took 5 days to ship and 8 days to receive (hopefully tomorrow).

The party that I ordered was wrong, not their fault but I want to say not mine either, it looked right in the picture and it was the only one I could find. My disappointment lies with the restocking fee, I really don't think it is a big deal to put it back on the shelf. Plus I had to pay the shipping.

The site is a little stilted when trying to find models. The information is not completely clear, but not horrible either. Customer service was helpful.

Rec the wrong part but they did reimburse me but would rather have the right plugs for carefree freestyle wall mount awning

Taylor was very helpful. Quality control could use some work. Awning had been sewn improperly, stitches removed and resewn leaving pinholes that leak.

3 stars due to the price for a plastic cover is way to high. Then there is the issue with not having a tracking number.