runwayml.comReviews of runwayml.com

I had a very frustrating experience with RunwayML and would strongly caution others before using their platform. The service consistently failed to deliver what it promises. While it gives the impression that the next generation will improve results, in reality it repeatedly produces incorrect outputs—costing you more credits each time. In my case, I clearly specified that the project was for Instagram Reels (9:16 format). Despite this, the system generated all videos in 16:9 landscape. This fundamental error forced me to regenerate everything at my own cost. The AI agent even acknowledged the mistake. The issues didn’t stop there: Incorrect images were generated multiple times despite clear instructions Several regenerated videos were unusable due to technical and visual errors The system failed to detect obvious incompatibilities (e.g. using landscape inputs for vertical outputs) Credits were repeatedly wasted due to these mistakes In total, I lost a significant number of paid credits purely due to system and agent errors—not user error. Customer support was also disappointing. It is entirely bot-driven, and despite acknowledging the issues, I was told nothing could be done and no refund would be issued. I was even directed to incorrect support links, which added to the frustration. Overall, the platform feels designed to keep you spending rather than delivering reliable results. If you are working on professional or client-facing projects, this is a risky tool to rely on. I would strongly advise others to think carefully before committing time and money here.

Runway AI Review – My Experience as a Fashion Brand Creator I chose Runway AI to create cinematic fashion videos for my apparel brand. While the platform can generate visually impressive clips, my experience over several weeks was disappointing because it struggled to execute detailed, reference-based projects. The most significant issue was the depletion of credits. I repeatedly had to regenerate videos because the AI did not follow clearly written prompts. In one project alone, Runway generated 12 incorrect videos, consuming credits even though the results failed to meet the requested specifications. Character consistency was another major problem. I wrote prompts requiring two specific individuals in the same room. Instead, Runway frequently removed one character, substituted an entirely different person, or repeatedly inserted the wrong character despite using reference assets. Maintaining continuity for recurring characters proved extremely difficult. I also encountered problems with image references. Some reference images were locked for more than two weeks after being generated incorrectly. Even more frustrating, Runway sometimes rejected AI-generated images that had originally been created within its own platform, preventing me from using them as reference assets. The AI assistant consistently apologized for the mistakes and acknowledged that the wrong assets had been used. However, despite multiple apologies and promises to regenerate the correct scenes, it repeatedly failed to produce the requested result. I received essentially the same message several times, assuring me that the correct assets would be used, yet the outputs remained incorrect. My final experience with customer support was particularly frustrating. I spent more than two hours working with the help desk trying to add a voice to a video. Throughout the conversation, I repeatedly explained that I did not want instructions on how to edit the video myself. I wanted the AI to regenerate the scene correctly. Instead, support continued to walk me through the editing steps. Some of the instructions were incomplete or incorrect, and there was no clear step-by-step guidance. Rather than resolving the underlying generation issue, the conversation focused on workarounds that did not address the problem. Runway does produce beautiful visuals and has an intuitive interface. However, for creators who require consistent characters, accurate reference images, product continuity, and reliable prompt adherence, my experience was that the platform was not dependable enough. The time spent regenerating scenes, the credits consumed, and the difficulty obtaining effective support outweighed the strengths of the software. Overall rating: 2 out of 5 stars. What I would like to see improved: Better adherence to detailed prompts. Reliable use of reference images and recurring characters. Credits are refunded when generations clearly fail to follow supplied assets. Faster resolution of asset-locking issues. Support that investigates generation failures instead of defaulting to editing tutorials. Clear, accurate, step-by-step documentation for editing and voice features.

Revisiting Runway after giving it a serious shot a few months back. I tried to put my remaining paid credits to use but the system won't generate anything unless I have an active subscription. Why then do I have a bank of credits? Absolutely wretched business practices paired with an equally wretched UI.

Das muss Ragebait sein. Die schlechteste, teuerste AI Videoplattform die ich je gesehen habe. Das grenzt an Betrug.

Ever seen the money machine at the fair with the shelf of coins that stack up and seemingly make you believe you can drop a quarter in and it will land in the stack to move the pusher plow and send them all off the shelf into the win bucket? You keep trying because you are sooooo close. One more coin and you get it all. Nope.. Never.. Its impossible.. Without knowing exactly the way stuff works in their prompt intelligence backend; this platform is exactly that. All of their videos to show demos and their showcase reel to pull you in are heavily post VFX. The LLM and chatbot constantly hallucinate with their tools.. None of the results are out of the box. You will never get the prize perfectly how you want, it will just take your credits and apologize. Avoid. Its a terrible time suck and you risk giving your IP away if you are creating for industry. They are a major scam. Most AI gen is.

I paid for your service and my video disappeared during processing. I never received the finished product, and I have not received a response from customer support despite reaching out. As a paying customer, I expected a reliable service and timely support when something went wrong. Instead, I lost both my project and my time. If this issue is resolved, I'm happy to update this review. Until then, I can't recommend paying for this service.

I am writing about my experience because this company is a straight-up scam, and they rob you with total impunity. I am considering taking legal action. I purchased a paid account and was running completely safe prompts (in fact, they were just cute 3D animations of a family with original characters). Out of nowhere, and without any sense or explanation, they cut off my access and told me I've been banned. I have tried to contact them to appeal, and nobody answers. From what I can see, this is a common practice for these criminals. You pay for the subscription, they close your account for no reason, and they keep your money. Don't let anyone think about paying a single euro to these scammers!

SCAM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't buy any subscription, it will ask you straight away for extra credits. I want my money back!!!!!!!!!