Run-ChickenReviews of run-chicken.com

I purchased 3 doors for my runs. Installation and programming was easy on 2 of the doors. they all required an update but the third did not update and I got an error message. After contacting customer service several times (they outsource) and being directed to email tech support which I did. After almost 3 weeks I've yet to get a response. The customer service people are very nice but they can do nothing. so far the 2 functioning doors are great but with such terrible customer support I wish I'd purchased elsewhere.

I’ve been using the Run-Chicken automatic coop door for a couple of months now and it’s been amazing. Installation was super easy and it started working right away without any issues. The door opens and closes like clockwork, even during bad weather, and the battery is still going strong. I really like that it has both light sensor and timer modes, and switching between them is simple. Customer support was also great when I had a quick question. Overall, this door gave me real peace of mind and I’d definitely recommend it to anyone with chickens.

I had a problem with the door shutting too early due to the heavy branches covering the side of the coop. I contacted customer service and they understood my problem and provided a solution. So now my door operates as I would like it to. BTW, this is my third door I have purchased from Run-Chicken and never had a problem with the doors.

Be very leery of this company!!!! I made a purchase and the size did not fit so contacted them to return it. they emailed me 3 times asking if I'm sure. after multiple emails they finally gave me the directions to return it and dragged there feet on reimbursing me. i emailed them for 3 weeks asking for my return money and after over 2 months and multiple emails and reminders i was finally reimbursed. i have never had to deal with this kind of poor customer service. you can also not speak with any human concerning the ordering and refund process! there are only humans to help you trouble shoot. Will never ever purchase from this company again!

This came very quickly and is working very well, I only wish it had a button on it to open and close without the app but it’s not the end of the world without it. We got the large door and it fits the turkeys perfectly, great purchase!

We purchased a coop door and realized it’s too small for the existing opening. I sent email stating we would like to upgrade to larger door but everytime someone responded it’s like nobody saw the previous emails! It took 3 weeks from the time they received the door back from us (all instructions were followed) We received nothing but excuses on why the refund was taking so long. There are no companies anywhere that take 3 weeks to refund a customer. Because of their terrible customer service, they lost a customer that was prepared to spend/buy a different product of theirs. I will not recommend them to anybody!

Great Company and great product! Highly recommend ~

It was a Great experience on our first perches